Deborah Kallhoff
LINCOLN,NE
Summary
Experienced Case Manager with over 30 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
32
32
years of professional experience
Work History
Director of Marketing and Admissions
Belle Terrace/Ridgeview Towers
Tecumseh, Nebraska
08.2019 - 03.2020
- Services promoting included skilled rehab, long term care and assisted living facility
- Determined level of care client appropriate for following chart review and/or client interview as well as nursing/physician collaboration
- Accounts marketed to included home visits, hospitals, medical clinics and care facilities
- Planned/promoted and lead monthly community events promoting facility
- Hospital Reptrax approved
- Coordinated admissions into facility including coordinating transportation, reporting and coordinating with facility staff and meeting with client/family to do admission paperwork and orientation to facility
- Interim Assisted Living Manager of a 33 bed Assisted Living facility
Director or Marketing
Old Cheney Rehabilitation
Lincoln, Nebraska
11.2018 - 08.2019
- Event Planning to promote short term rehabilitation facility admissions
- Met monthly target goals 85-90% of time
- As member of Leadership was tasked with developing a work place that promoted positive culture for all
- Met with patients, families, care managers and Social Workers at hospitals and care facilities to educated on facility as well as determine appropriateness for admission.
- Reprax approved
- Interim Social Service Director
Community Outreach Liaison
Tabitha
Lincoln, Nebraska
09.2014 - 10.2018
- Relationship building with referral sources for home healthcare and hospice programs offered by Tabitha
- Responsible for marketing to 12 of the 26 counties services were provided in.
- Developed working relationship with stake holders through monthly visits.
- Met with families/patients in counties assigned to discuss home health care and hospice
- Worked to meet long and short term goals
- Provided service recovery as needed with referral sources and family members
Case Manager/Discharge Planner
Lincoln Surgical Hospital
Lincoln, Nebraska
08.2007 - 04.2014
- Was responsible for developing, educating and implementing the case management and discharge program at the hospital during its time of service growth and expansion
- Worked with utilization review to establish prior authorization for timely discharges.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Coordinated program referrals for community-based resources.
- Completed psychosocial evaluations and needs assessments.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Responsible for SCIP and IMM abstractions
- Educator for pre op classes
- Achieved and maintained 95% satisfaction rate for discharge planning per satisfaction survey results
Case Manager
Tabitha Nursing And Rehabilitation Center
LINCOLN, Nebraska
03.1988 - 08.2007
- Worked extensively with CHI Hospital administrative staff to educate on benefit of having Tabitha Case Manger in hospital to assist CHI staff when patient chose a Tabitha service
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with referral sources
- Collaborated with external agencies as needed to meet needs of patient
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- 24/7 on call schedule every 3 weeks
Education
Bachelor of Science - Human Development And Family Studies
University Nebraska At Lincoln
Lincoln NESkills
- Time Management
- Relationship Building
- Complex Problem Solving
- Service Promotion
- Decision Making
- Complaint Resolution
- Root Cause Analysis
- Customer Service
Affiliations
Member Coalition of Older Adult Health Promotion
Past Secretary/Current Member Seniors Foundation
Past Board Member Nebraska Culture Change Coalition
Past Member End of Life Committee
Timeline
Director of Marketing and Admissions
Belle Terrace/Ridgeview Towers
08.2019 - 03.2020
Director or Marketing
Old Cheney Rehabilitation
11.2018 - 08.2019
Community Outreach Liaison
Tabitha
09.2014 - 10.2018
Case Manager/Discharge Planner
Lincoln Surgical Hospital
08.2007 - 04.2014
Case Manager
Tabitha Nursing And Rehabilitation Center
03.1988 - 08.2007
Bachelor of Science - Human Development And Family Studies
University Nebraska At Lincoln