Deb Dooley
GREAT AMERICAN STORAGE
Palm Springs,CA
22
years of professional experience
Accomplished Director of Operations known for driving operational excellence and fostering teamwork. Experience in developing standard operating procedures and mentoring staff to create a high-performance culture focused on continuous improvement.
As a side note, I just happen to love Self Storage.
Work History
Director of Operations
2 Years 11 Months- Streamlined operational processes to enhance efficiency across departments.
- Developed and implemented standard operating procedures to ensure compliance and consistency.
- Led cross-functional teams in executing strategic initiatives for process improvement.
- Analyzed performance metrics to identify areas for operational enhancements and cost savings.
- Facilitated training programs for staff, promoting skill development and operational excellence.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and a productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
Manager
18 Years 9 Months- facility are as follows: Parttime, Manager, District Manager
- Oversaw daily operations, ensuring efficient facility management and customer service excellence.
- Conducted regular audits to maintain compliance with safety regulations and improve operational standards.
- Established strong relationships with clients, fostering loyalty and enhancing overall customer satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma
Skills
Operations management
Operational efficiency
Process improvement
Process optimization
Strategic planning
Strategic planning and execution
Business management
Staff management
Staff training
Leadership training
Customer service management
Operations oversight
Schedule oversight
Teamwork and collaboration
Business leadership
Timeline
Director of Operations
GREAT AMERICAN STORAGE
11.2023 - CurrentRead More
Manager
Palm Springs Airport Self Storage
02.2005 - 11.2023Read More
RIM OF THE WORLD
High School Diploma
Read More