Debaleena Halder

Work areas: Process Management and People Management:

Process Management :

• Transition and stabilization of processes.
• Developed systems and procedures to improve operational quality and team efficiency.
• Work on Business continuity plans to have smooth flow in the process without any adverse impact on the SLAs.

People Management:

• Oversaw workforce management planning, volume predictions and capacity planning.
• Provided leadership for continual management and employee training initiatives.
• Managing Performance issues, Attrition and Career progressions.
• Managing deliverables through performance metrics and dashboards.

Roles and Responsibilities at Think Founders

(Founder's Health):

• Strategizing transition process with direct interaction with the clients.
• Implementing data driven process and performance improvement ideas and workflows.
• Responsible for creating high-performance teams, and deliver to the customer's satisfaction.
• Handling customer escalations.
• Monitoring & reporting on Client SLA & performance targets.
• Responsible for client education on compliance and clinical documentation.
• To query physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes.
• To communicate all process and client updates to all stakeholders within specific timelines and keep record for such updates.
• Determine appropriate staff levels and implement strategies to ensure efficient operations by leveling and balancing workload allocations for project resources.
• Preparation of Monthly Client Invoice.
• Work with HR department to ensure staffing strategies are effectively executed
• Provide inputs to IT team for modernization on new application.
• Holding team meetings on a regular basis.
• Conduct Performance appraisals in accordance with the organization's policies and applicable legal requirements.
• Career Management and development of team leaders, group team leaders and associates.

Responsibilities:

• Analyzing and coding reports in Radiology, Surgery, Pain clinic, on A life, as well as paper coding
• Was working solely on special projects with onsite team.
• Auditing coded reports.
• Manage client SLAs (turn-around-time, quality)
• Production planning monthly, weekly and daily queue management.
• Goal setting, coaching and feedback.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.

Handling the Coding team at C Bay- QA, Operations & Training.

• Preparing daily workloads for team & coordinating the daily allocation of work.
• SPOC for client interaction.
• Reporting, maintaining, preparing performance data.
• Accountable for all coding projects, clinical documentation improvement, internal education, physician education programs.
• Assist in the development of coding tools, resources, and education materials.
• To attend client calls & addressing client queries.
• Resolving problems.
• Conduct Interview for new hires.
• Preparing various process related documents & guidelines.
• Providing trainings to new team members.

• Reviewing and coding reports in Radiology, IVR and other specialties (Diagnosis coding, EKG, PQRI, MRI)
• QA in Radiology.
• SPOC for few accounts.
• Ensuring quality standards and adhering to the defined SLA.
• Working on Pilot Projects for various clients for U.S healthcare with high quality output of with 98% accuracy.
• Attending teleconferences and training with clients.
• Preparing and Maintaining status reports.
• On job training for new team members.