Debbi James
Avondale,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Inside Commercial Representative
Waste Management Company
09.2013 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Handle high volume of inbound service calls, promptly resolve service issues
- Deescalate difficult service issues working well with internal departments for customer satisfaction
- Enhanced company reputation by providing exceptional customer service and support throughout the entire sales process.
- Recorded accurate and efficient records in customer database.
Customer Service Representative
Waste Management Company
06.2008 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and our company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Washington High School
Phoenix, AZBusiness Communication
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Strong negotiation skills
- Goal-oriented mindset
- Client acquisition
- Attention to detail
- Excellent communication
- Customer satisfaction
- Customer engagement
- Decision-making
- Product knowledge
- Customer retention
Timeline
Inside Commercial Representative
Waste Management Company
09.2013 - Current
Customer Service Representative
Waste Management Company
06.2008 - 09.2013
High School Diploma -
Washington High School
Business Communication
Maricopa Community Colleges, Glendale Community College