Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Inside Commercial Representative
Waste Management Company
09.2013 - Current
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Handle high volume of inbound service calls, promptly resolve service issues
Deescalate difficult service issues working well with internal departments for customer satisfaction
Enhanced company reputation by providing exceptional customer service and support throughout the entire sales process.
Recorded accurate and efficient records in customer database.
Customer Service Representative
Waste Management Company
06.2008 - 09.2013
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and our company alike.
Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Washington High School
Phoenix, AZ
Business Communication
Maricopa Community Colleges, Glendale Community College
Glendale, AZ
Skills
Strong negotiation skills
Goal-oriented mindset
Client acquisition
Attention to detail
Excellent communication
Customer satisfaction
Customer engagement
Decision-making
Product knowledge
Customer retention
Timeline
Inside Commercial Representative
Waste Management Company
09.2013 - Current
Customer Service Representative
Waste Management Company
06.2008 - 09.2013
High School Diploma -
Washington High School
Business Communication
Maricopa Community Colleges, Glendale Community College
Asset Management, Accounting Assistant (Ag) at TRINIDAD AND TOBAGO SOLID WASTE MANAGEMENT COMPANY LIMITEDAsset Management, Accounting Assistant (Ag) at TRINIDAD AND TOBAGO SOLID WASTE MANAGEMENT COMPANY LIMITED