Abigayle Tijerina
McKinney,TX
Summary
Results-oriented worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales.
Dedicated to delivering outcomes that enrich both the team and the company. Eager to continuously expand skills and knowledge for career advancement.
Overview
5
5
years of professional experience
Work History
Inside Commercial Representative
Waste Management
01.2020 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Establishing strong relationships with potential clients.
- Enhanced sales performance with tailored strategies for client needs.
- Delivered outstanding customer service and assistance throughout every stage of each sales journey.
- Utilized all available company tools and products to enhance product visibility and captivate potential customers' interest.
- Built trust and rapport with clients through open, transparent communication and exceptional follow-through on promises made during sales calls.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Meet or Exceed most metrics goals
- Offered assistance in managing the escalation queue and aiding in handling leads' email communication.
- Piloting Contact Back since the program was first introduced in CE
- Provide support to the ICR team and Leads when needed
Customer Service Representative- Residential
Waste Management
10.2018 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Kept thorough documentation of customer engagements, guaranteeing appropriate follow-up and resolution of concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed rapport with customers through active listening skills
- Provided mentoring to new hires and supported members of my team in need of assistance
Education
High School Diploma -
Mckinney North High School
Mckinney, TX05.2018
Skills
- Customer acquisition
- Goal-oriented mindset
- Strong negotiation skills
- Resourceful
- Multitasking
- Teamwork and Collaboration
- Professionalism
- Self Motivation
- Reliability
- Adaptability and Flexibility
- Continuous Improvement
Timeline
Inside Commercial Representative
Waste Management
01.2020 - Current
Customer Service Representative- Residential
Waste Management
10.2018 - 01.2020
High School Diploma -
Mckinney North High School