Demetrei ross
Phoenix,AZ
Summary
Knowledgeable with background in commercial representation and client relationship management. Demonstrated proficiency in communication and problem-solving to drive client satisfaction and retention. Assisted other peers through side by sides to increase knowledge to others and further pursue the company
Overview
8
8
years of professional experience
Work History
Inside Commercial Representative
WM Corporate Services
05.2017 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Delivered informative product presentations to prospective clients, showcasing the unique features and benefits of our offerings.
- Worked with various types of member correspondence.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- De-escalated and handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assist on the back end with emailed service changes conveyed with lead team.
Digital Care Representative
WM Corporate Services
05.2018 - 01.2019
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.
- Enhanced communication between customer and the Company on finding solutions and replying back in a timely manner.
Customer Service Representative
WM Corporate Services
05.2017 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- De-escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Crestwood High School
Dearborn Heights, MI06-2007
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Team-orientated
- Problem-solving
- Customer satisfaction
- Time management
- Multitasking
Timeline
Digital Care Representative
WM Corporate Services
05.2018 - 01.2019
Inside Commercial Representative
WM Corporate Services
05.2017 - Current
Customer Service Representative
WM Corporate Services
05.2017 - 05.2018
High School Diploma -
Crestwood High School
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