Debbie Banton
PITTSBURG,PA
Summary
Knowledgeable and experienced Facilities Coordinator familiar with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors.
Overview
24
24
years of professional experience
Work History
Facility Administrator
East Liberty Presbyterian Church
Pittsburgh, PA
01.2019 - Current
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
- Coordinated churches activities and operations to secure efficiency and compliance with company policies.
- Recruited, trained and developed dynamic facilities team, supporting all corporate growth and productivity objectives.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Managed daily operations within church by supporting continuous delivery of excellent services and care.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Organized and maintained documents, files and records.
- Planned and executed successful corporate meetings, lunches and special events for groups of up to 200.
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Trained 20 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Worked with outside vendors.
- Managed Custodial, Hospitality and Engineering departments.
- Worked on special projects.
- Worked with Pastoral Staff and Program staff to plan set up for church programs thru out the year.
- Approved Payroll for the Facility Department.
General Manager
Best Western Plus Harrisburg East Hotel
Harrisburg , PA
04.2014 - 02.2018
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Trained over 100 employees on business principles, best practices, protocol and system usage.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Implemented effective customer service surveys to encourage feedback.
- Collaborated with 3-person team to effectively manage $1.5 million annual budget.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained, managed and motivated employees to promote professional skill development.
- Hired, coached and mentored team of 15 sales representatives.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Payroll for hotel
- Supervise a 2 million dollar renovation and rebranding of hotel in 2015.
- Inspected sleeping rooms and conference rooms.
- Booked large groups for sleeping rooms and Conference rooms.
Operation Manager
Wingate by Wyndham Hotel
Harrisburg, PA
10.2001 - 04.2014
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Reduced costly waste in manufacturing by identifying and eliminating overproduction.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
- Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
- Implemented process improvements based on identification of productivity or quality issues.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Managed daily operations, including supervising multiple team members.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Defined project roadmap to solidify project objectives and milestones.
Education
High School Diploma -
Hampton High
Jamaica07.2000
Skills
- Cost reduction and containment
- Contract review and recommendations
- Financial and cash flow analyses
- Workforce training
- Solutions development
- Multi-unit operations management
- Staff training and development
- Performance reporting
- Client relationships
- Health and safety compliance
- Business and Operations Management
- Quality assurance and control
- Maintenance planning
- Customer relationship management
Timeline
Facility Administrator
East Liberty Presbyterian Church
01.2019 - Current
General Manager
Best Western Plus Harrisburg East Hotel
04.2014 - 02.2018
Operation Manager
Wingate by Wyndham Hotel
10.2001 - 04.2014
High School Diploma -
Hampton High