Debbie Bolick
Huggins and Company CPA
Denver,NC
25
years of professional experience
Dynamic professional with a proven track record at Huggins and Company CPA, excelling in organization and client relations. Skilled in optimizing appointment scheduling and enhancing front desk operations, resulting in improved efficiency and customer satisfaction. Adept at managing multi-line phone systems and providing exceptional administrative support in fast-paced environments.
Work History
Receptionist
4 Years 3 Months- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated scheduling for client appointments, optimizing daily workflow for maximum productivity.
- Assisted in maintaining organized filing system, improving document retrieval speed and accuracy.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Implemented process improvements that streamlined front desk operations and reduced wait times for clients.
- Collaborated with accounting staff to ensure timely distribution of financial documents to clients.
- Oversaw inventory management of office supplies, ensuring adequate stock levels and timely reordering.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Recruiter
4 Years 11 Months- Conducted full-cycle recruitment for healthcare positions, ensuring alignment with organizational goals.
- Collaborated with hiring managers to identify staffing needs and develop effective job descriptions.
- Utilized applicant tracking systems to streamline candidate sourcing and improve recruitment efficiency.
- Assessed candidate qualifications through interviews and reference checks to ensure quality hires.
- Enhanced employer branding initiatives to attract top talent within competitive healthcare market.
- Implemented onboarding processes that improved new hire integration and retention rates.
- Provided training and mentorship to junior recruiters, fostering team development and cohesion.
- Analyzed recruitment metrics to refine strategies and improve overall hiring outcomes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Education
No Degree
Associate of Arts
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Appointment scheduling
Scheduling
Scheduling appointments
Greeting and seating clients
Data inputting
Office administration
File management
Administrative support
Schedule management
Mail handling
Multi-line telephone operation
Document management
Clerical support
Professional demeanor
Calendar management
Documentation and reporting
Timeline
Receptionist
Huggins and Company CPA
01.2022 - 04.2026Read More
Recruiter
Novant Health, Inc
02.2001 - 01.2006Read More
UNCC
No Degree
Read More
Gaston College
Associate of Arts
Read More
East Lincoln High School
High School Diploma
Read More