Hi, I’m
DEBBIE DONAIRE
Recruiter
Kyle,TX
Summary
Dynamic and results-driven Business Office Manager with over two decades of experience in driving operational excellence, optimizing processes, and leading high-performing teams. I am a strategic thinker with a strong background in administration, customer service, and financial management. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
32
years of professional experience
Work History
DFW Movers & Erectors, IncKyle, TX
Business Office Manager
08.2010 - Current
Job overview
- Delivered exceptional internal and external customer service, enhancing client satisfaction and retention.
- Collaborated with sales teams to ensure accurate and up-to-date account information, supporting effective sales strategies.
- Managed accounting documents, records, and reports, ensuring compliance with accounting standards and procedures.
- Provided comprehensive administrative support to the finance department, facilitating smooth business operations.
- Coordinated employee badging and site access for high-security facilities, ensuring compliance with safety and security protocols.
- Supported month-end and year-end closing procedures, contributing to accurate financial reporting.
- Reconciled credit card transactions and other financial accounts, ensuring financial accuracy and transparency.
- Ensured compliance with safety regulations and standards, conducting regular audits and training sessions to maintain a safe work environment.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Coordinated financial reporting processes, enhancing accuracy and timeliness of information.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained and mentored staff on operational best practices, fostering a culture of continuous improvement.
- Processed vendor invoices efficiently, ensuring timely payments and maintaining positive vendor relationships.
- Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
- Trained new staff on accounts payable procedures and best practices, enhancing team performance.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed and reconciled customer payments to ensure accurate accounts receivable records.
- Coordinated with internal teams to resolve billing discrepancies efficiently.
- Managed customer account inquiries, providing timely and accurate information.
- Assisted in month-end closing activities, ensuring compliance with financial policies.
- Contributed to company financial health by diligently pursuing overdue payments from clients.
WESCO Distribution, Inc.Austin, TX
Office Manager/ Recuiter
09.1998 - 08.2010
Job overview
- Oversaw all administrative operations for the branch, including accounts payable and payroll management.
- Implemented and maintained a comprehensive filing system for the entire branch, ensuring organized supplier and expense invoices.
- Managed material receipts, pick tickets, and financial reports, ensuring accuracy and timely processing.
- Collaborated with district teams on payables and financial audits, contributing to financial integrity.
- Developed and executed training programs for new employees, optimizing workload distribution and enhancing team performance.
- Efficiently handled incoming multi-line phone calls, providing exceptional customer service and support.
- Streamlined candidate sourcing processes to enhance recruitment efficiency.
- Developed and maintained relationships with hiring managers to align staffing needs.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit.
- Facilitated onboarding sessions to ensure smooth integration of new hires into company culture.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Farmers Insurance - Lee Roseland/Stephanie HawleyAustin, TX
Assistant Operations Manager
01.1994 - 09.1998
Job overview
- Expertly sold, recommended, and explained personal insurance coverage to customers and prospects, consistently exceeding sales targets.
- Meticulously maintained and recorded daily data, ensuring data integrity and compliance.
- Efficiently processed claims, ensuring timely and accurate resolutions for clients.
- Proactively solicited all personal lines of business, identifying and capitalizing on new market opportunities.
- Strategically ordered supplies, optimizing inventory and creating a well-equipped work environment.
Skills
- Microsoft Office Suite
- Multi-line telephony systems
- Accounting Software
- QuickBooks
- Xero
- Sage100
- Coupa
- Google G-Suite
- OSHA Workplace Health & Safety
- Environmental Health and Safety
- Job Hazard Analyses
- Typing skills
- Customer Service
- Quality of Service
- Proactive collaboration
- Teamwork
- Cash management
- Candidate screening
- Recruiting and sourcing
- Team collaboration
- New hire training
- Training and onboarding
- New hire paperwork processing
- Recruitment
Key Qualifications
- Optimized Processes: Streamlined operations, boosting productivity by 25% and reducing errors by 40%.
- Led Cross-Functional Teams: Fostered collaboration, innovation, and continuous improvement, increasing employee engagement and retention by 30%.
- Delivered Exceptional Customer Service: Consistently surpassed satisfaction targets and earned accolades for outstanding service.
- Enhanced Financial Transparency: Improved accountability through accurate tracking, budgeting, and payment processing.
- Provided Top-Tier Administrative Support: Ensured seamless operations and a polished professional image for senior management.
Technical Expertise And Skills
- Microsoft Office Suite (Excel, Word, Powerpoint)
- Multi-line telephony systems: Cisco IP, Polycom, PBX, KSU
- Accounting Software: QuickBooks, Xero, Wave, ZohoBooks
- Google G-Suite
- OSHA Workplace Health & Safety
- Environmental, Health and Safety (EHS) Job Hazard Analyses (JHA)
- Typing skills >35WPM / 10-key by touch
- Customer Service / Quality of Service
- Proactive collaboration and teamwork
Personal Information
Title: Business Operations Manager
Education
Round Rock High School
High School Diploma
University Overview
- Relevant Coursework: [Subject] & [Subject]
- Leadership Meetings
- Professional Development: [Subject]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Office Manager
DFW Movers & Erectors, Inc
08.2010 - Current
Office Manager/ Recuiter
WESCO Distribution, Inc.
09.1998 - 08.2010
Assistant Operations Manager
Farmers Insurance - Lee Roseland/Stephanie Hawley
01.1994 - 09.1998
Round Rock High School
High School Diploma