Debbie Eastman

• Managed accounts by providing timely updates and addressing client inquiries efficiently.
• Managed multiple client accounts, ensuring accurate documentation and efficient communication for optimal results.
• Monitored client accounts for potential opportunities or concerns, proactively addressing them to ensure continued success.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
• Coordinated client communications to ensure alignment on project expectations and deliverables.

• Provided phone support for team and addressed customer inquiries.
• Supported application engineers, production, and management with necessary information and resources.
• 1. Act as the first point of contact for customers, to provide:
• A. Answer questions regarding status of orders, delivery lead times, and pricing.
• B. Provided quotations to customers and accepted their orders.
• C. Create and input sales orders; generate reports; maintain sales records.
• A. Maintain Order receipt(s) including required screening forms, and schedule b assignment, when required, reading and accepting/declining customer terms and conditions.
• D. Qualify requests for technical support and administer appropriately.
• 2. Provide support to SAES Engineers while in the field by:
• A. Relaying important messages.
• B. Advising of potential leads and meetings.
• C. Identify and address emergencies and critical issues and creatively work to find solutions.
• 3. Work with Quality on ISO and export compliance, customer drawing and record management.
• 4. Respond to web request and copy SAES Engineers on communications.
• 5. Collaborate with Accounting on account establishment and invoicing.
• 6. Assist in sales budgeting and forecast.
• 3. Perform all aspects of distributed goods purchasing for the sales applications.
• 1. Determine quantities to purchase based on sales and forecast needs.
• 2. Place PO with the appropriate vendor.
• 3. Review vendor invoices for accuracy prior to parts being received.
• 4. Coordinate order acknowledgment discrepancies with vendor.
• 5. Coordinate invoice discrepancies with vendor and internal accounting and receiving personnel.
• Backed up warehouse operations by ensuring timely shipping, receiving, and forklift deliveries during peak periods.
• 1. Led warehouse improvement initiatives to advance operational efficiencies.
• 2. Adhered to all requirements and regulations for interstate HAZMAT carriers.
• 3. Maximized sales by shipping on time and accurately.
• 5. Facilitated coordination efforts between engineers and Italy to ensure seamless communication. with the Engineers and Italy.
• 1. Prepare show schedule for the upcoming year.
• 2. Coordinated logistics for booking trade shows to promote company products..
• 3. Organized and prepared trade show materials to ensure timely delivery for events. to arrive to the conference on time.
• 4. Follow-up on trade show leads:
• A. Send information within one week of show.
• B. Perform follow-up telephone calls within two weeks of mailing.
• 6. Coordinate corporate travel for SAES personnel and Italian travelers from headquarters to the US.
• 1. Travel for the Sales Managers, Engineers, President / CEO, and Italian travelers.
• A. Prepare flight options for travelers.
• B. Book flight, hotels, and cars.
• C. File all correspondence in the travel folder on the network.

Learned multiple positions in a short period of time. I was able to float to fill in where needed.

Managed my time wisely to fulfill my nightly duties in a timely manner.