DEBBIE E. SANTANA
San Bernardino,CA
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
19
19
years of professional experience
Work History
Shift Lead
Mr Burger
170 E 40th St, San Bernardino CA 92407
04.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained team members on food safety and service standards.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Enforced company policies and regulations with employees.
Clerk
SBWIB, Inc.
Inglewood, CA
08.2017 - 2022
- Greet customers upon arrival
- Answer phone questions or inquires
- Provide job leads; create resumes for clients
- Assist client in computer challenges; perform day to day task as assigned.
Clerk
Horizon Staffing
Huntington Park, CA
01.2015 - 04.2017
- Processed customer service orders; accurate data entry
- Recorded product, packaging, and order information on specified forms and records
- Pulled orders, following work orders
- Packed merchandise following a specific set of instructions; labeled outgoing boxes
- Entrusted with training new employees
Call Center Agent
ARCA, Inc.
Compton, CA
12.2008 - 10.2014
- Interacted with staff, management, and vendors on a daily basis, over-the-phone
- Answered telephones, directed calls, and took messages in a courteous and timely manner
- Communicated effectively with customers to ensure quality standards/service
- Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Verified accuracy of transactional data, and discussed goods or services information with customers or patrons
- Maintained and updated filing, and database systems
- Demonstrated ability to consistently meet and exceed performance quotas
Customer Service Agent
Skywest Airlines
Los Angeles, CA
03.2008 - 12.2008
- Greeted and assisted all customers in a prompt, friendly and courteous manner
- Provided check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers; Checked and accepted passenger baggage
- Boarded/deplaned flights and escorted passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
- Provided accurate gate, flight arrival and departure information, as well as answer general inquires
- Assisted unaccompanied minors and passengers with special needs, resolved customer concerns and performed other duties as assigned
- Provided clear and accurate communication to passengers, agents, flight crews and vendors
Cashier Lead/Customer Service
Fallas Paredes
Los Angeles, CA
11.2006 - 01.2007
- Provided lead cashiering and customer services; balanced cash registers; stocked shelves and marked prices
- Computed purchases, and provided assistance with merchandise returns and exchanges
- Assisted customers by providing information and resolving their complaints
- Maintained clean and orderly checkout areas and completed other general cleaning duties
Education
High School Diploma - undefined
SIATech Los Angeles Charter School
Los Angeles, CARecords Management, Office Communications, and Keyboarding
Transportation Communication Union
Los Angeles, CASkills
Bilingual
Resolve complaints satisfactorily
Order entry and confirmation
Entrusted with training new employees
Operate kitchen equipment
Cash handling and balance registers
Team motivation
Creative problem solving
Strong verbal and written communication
Timeline
Shift Lead
Mr Burger
04.2025 - Current
Clerk
SBWIB, Inc.
08.2017 - 2022
Clerk
Horizon Staffing
01.2015 - 04.2017
Call Center Agent
ARCA, Inc.
12.2008 - 10.2014
Customer Service Agent
Skywest Airlines
03.2008 - 12.2008
Cashier Lead/Customer Service
Fallas Paredes
11.2006 - 01.2007
High School Diploma - undefined
SIATech Los Angeles Charter School
Records Management, Office Communications, and Keyboarding
Transportation Communication Union