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Debbie Fisher
Inside Corporate Housing Sales Manager
Tomball,TX
Work Preference
Summary
Results-driven professional with over 25 years in account management and coordination. Known for strong organizational skills, leadership qualities, and the ability to meet company-defined sales goals while contributing to team objectives in a fast-paced environment.
Overview
31
31
years of professional experience
Work History
Senior Partnership Account Manager
Travelers Haven by Blueground
01.2019 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with team members to achieve objectives in a fast-paced work environment.
- Managed 2 Partnership Account Managers, facilitating monthly discussions on client strategies, hurdles, and successes.
- Collaborated with team to achieve objectives in fast-paced environment.
Senior Account Coordinator
Oakwood Worldwide
03.2008 - 12.2018
- Coordinated housing requests from emails, sales calls, national accounts, and assigned accounts to ensure timely responses and satisfaction.
- Managed summer housing for over 200 interns - sourced all housing options locally including several other US cities and handled all roommate pairing/assigning.
- Participated in performance reviews for assigned accounts, identifying areas for improvement or growth opportunities.
- Asked appropriate open-ended questions to discover customers' needs and requirements to ensure CTQs closely met.
- Traveled to offices across the US to fill in for vacationing or on leave account coordinators to ensure seamless operations.
Account Coordinator
Oakwood Worldwide
11.2005 - 03.2008
- Promoted to Account Coordinator position after work in assisting sales calls for needs after Hurricane Katrina in 2005.
- Cultivated client relationships that fostered repeat business and referrals.
- Managed client housing requests in fast-paced environment, delivering housing solutions from direct sales calls, email requests, and National Account Team often due with a 2-4 hour window.
- Utilized Siebel and OSCAR programs to facilitate guest reservations and oversee client stays.
Accounts Payable and Receivable Representative
Oakwood Worldwide
02.1998 - 11.2005
- Audited and processed payments for apartment bills (rent, furniture, electric, phone, cable, internet) for the Houston, Baton Rouge, and New Orleans markets, covering over 1000 apartments at peak occupancy.
- Coordinated and ensured timely payment of all vendor bills for office operations.
- Managed accounts receivable for guest billing (credit card payments) for Baton Rouge/New Orleans market, providing backup support for Houston market.
- Responsible for auditing and payment of apartment bills- (rent, furniture, electric, phone, cable, internet) for Houston, Baton Rouge, and New Orleans markets- reaching over 1000 apartments at peak occupancy.
Service Coordinator
Oakwood Worldwide
02.1997 - 02.1998
- Coordinated set ups for apartments in Houston market, overseeing furniture, housewares, and utility connections to ensure readiness for residents.
- Maintained accurate records of service activities, enabling effective communication between clients and technicians.
- Organized and coordinated all furniture pick ups and disconnection of services at lease end date to ensure no overage of rent or utility costs.
- Organized furniture pickups and service disconnections at lease end, preventing overage of rent and utility costs.
Customer Service Representative
Oakwood Worldwide
02.1996 - 02.1997
- Managed all incoming maintenance requests for guests. The requests required coordinating with furniture vendors, the houseware teams, utilities companies, and on site apartment staff to resolve issues.
- Facilitated guest lease paperwork and collaborated with team to confirm next steps for smooth guest move-ins.
- Conducted thorough pre move-in inspections to verify apartment in move-in ready condition for guests.
- Cultivated strong communication skills to build positive, trustworthy relationships with guests, client contacts, vendors, apartment communities, and office team.
Education
No Degree - Biochemistry
Texas A&M University
College Station, TXSkills
- Account Development and Management
- Strong Teamwork and Collaboration Philosophy
- Responsive and ProActive
- 30 years in Housing Industry
- Balance high paced activity with solid organization and detail
Interests
Timeline
Senior Partnership Account Manager
Travelers Haven by Blueground
01.2019 - Current
Senior Account Coordinator
Oakwood Worldwide
03.2008 - 12.2018
Account Coordinator
Oakwood Worldwide
11.2005 - 03.2008
Accounts Payable and Receivable Representative
Oakwood Worldwide
02.1998 - 11.2005
Service Coordinator
Oakwood Worldwide
02.1997 - 02.1998
Customer Service Representative
Oakwood Worldwide
02.1996 - 02.1997
No Degree - Biochemistry
Texas A&M University