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Mariya Mandrik
Client Success Manager
Los Angeles,California
Summary
Data-driven and detail-oriented professional with over three years of experience in customer-facing roles. Strong understanding of client relationship management techniques, and extensive experience collaborating with cross- functional teams. Enthusiastic, self-motivated with keen abilities for maximizing customer lifetime value.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
PARTNERSHIP SUCCESS ACCOUNT MANAGER
Firework
San Mateo, California
05.2021 - 12.2022
- Managed a $24M+ portfolio of mid-market accounts across the US, Canada & EMEA markets.
- Designed and executed product testing frameworks, resulting in 138% ROI on one of the key accounts.
- Collaborated with product & engineering teams to create streamlined escalation and feature requests flows.
- Overhauled client onboarding processes, resulting in 25% faster technology adoption.
- Facilitated client satisfaction and renewed customer relations to drive growth.
SPECIAL PROJECT COORDINATOR
Airbnb
San Francisco, California
10.2019 - 04.2020
- Aided executives with process optimization of listings verification on Hotels Project, yielding 15% faster analysis of hosting data in under 14 days.
- Performed the verification process for over 50,000 listings of Airbnb Open Homes Program in 6 weeks.
- Analyzed data to ensure compliance with company standards while improving the platform relevance for consumers.
- Conducted research and gathered key information for use in upcoming project planning.
SALES & OPERATIONS ASSOCIATE
Everlane
San Francisco, California
01.2018 - 11.2019
- Designed improved sales processes, driving up sales volume by 25% in 3 months.
- Increased sales throughput and implemented procedures to grow market share.
- Coordinated business procedures & aided in strategizing and establishing promotional events for over 250 attendees.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
MBA - Digital Communication & Multimedia
Westcliff University
01.2020 - 04.2022
BBA - Marketing
HULT International Business School
09.2015 - 12.2018
Skills
Account Management
Analytical Thinking
Business Strategy Development
Client Development
Communication Skills
Leadership
Project Management
Revenue Growth
Technical Solutions
Software
MS Excel
MS Office
Salesforce
Timeline
PARTNERSHIP SUCCESS ACCOUNT MANAGER
Firework
05.2021 - 12.2022
MBA - Digital Communication & Multimedia
Westcliff University
01.2020 - 04.2022
SPECIAL PROJECT COORDINATOR
Airbnb
10.2019 - 04.2020
SALES & OPERATIONS ASSOCIATE
Everlane
01.2018 - 11.2019
BBA - Marketing
HULT International Business School
09.2015 - 12.2018