Looker
Mariya Mandrik
Client Success Manager
Los Angeles,California
Summary
Data-driven and detail-oriented professional with over three years of experience in customer-facing roles. Strong understanding of client relationship management techniques, and extensive experience collaborating with cross- functional teams. Enthusiastic, self-motivated with keen abilities for maximizing customer lifetime value.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
PARTNERSHIP SUCCESS ACCOUNT MANAGER
Firework
San Mateo, California
05.2021 - 12.2022
- Managed a $24M+ portfolio of mid-market accounts across the US, Canada & EMEA markets.
- Designed and executed product testing frameworks, resulting in 138% ROI on one of the key accounts.
- Collaborated with product & engineering teams to create streamlined escalation and feature requests flows.
- Overhauled client onboarding processes, resulting in 25% faster technology adoption.
- Facilitated client satisfaction and renewed customer relations to drive growth.
SPECIAL PROJECT COORDINATOR
Airbnb
San Francisco, California
10.2019 - 04.2020
- Aided executives with process optimization of listings verification on Hotels Project, yielding 15% faster analysis of hosting data in under 14 days.
- Performed the verification process for over 50,000 listings of Airbnb Open Homes Program in 6 weeks.
- Analyzed data to ensure compliance with company standards while improving the platform relevance for consumers.
- Conducted research and gathered key information for use in upcoming project planning.
SALES & OPERATIONS ASSOCIATE
Everlane
San Francisco, California
01.2018 - 11.2019
- Designed improved sales processes, driving up sales volume by 25% in 3 months.
- Increased sales throughput and implemented procedures to grow market share.
- Coordinated business procedures & aided in strategizing and establishing promotional events for over 250 attendees.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
MBA - Digital Communication & Multimedia
Westcliff University
01.2020 - 04.2022
BBA - Marketing
HULT International Business School
09.2015 - 12.2018
Skills
Account Management
Software
MS Excel
MS Office
Salesforce
Timeline
PARTNERSHIP SUCCESS ACCOUNT MANAGER
Firework
05.2021 - 12.2022
MBA - Digital Communication & Multimedia
Westcliff University
01.2020 - 04.2022
SPECIAL PROJECT COORDINATOR
Airbnb
10.2019 - 04.2020
SALES & OPERATIONS ASSOCIATE
Everlane
01.2018 - 11.2019
BBA - Marketing
HULT International Business School
09.2015 - 12.2018