Debbie Frey
Troutville,VA
Summary
Result driven DOFS with multi unit leadership experience across 4 retail food locations. Proven ability to drive sales growth, strengthen merchandising execution, reduce shrink, and elevate operational standards.
Recognized for developing strong leaders, improving store performance, and creating consistent, disciplined execution across all locations.
Skilled in people development, operations and merchandising with a track record of delivering measurable results.
Overview
13
13
years of professional experience
Work History
District Operations Specialist
Kroger
Roanoke, VA
02.2024 - Current
- Oversaw daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored team members on operational procedures and customer service excellence.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Improved district operations efficiency by streamlining processes and implementing best practices
Store Leader
Kroger
Store 375 Cave Spring Va
02.2023 - 02.2024
- Managed team schedules, balancing labor costs with operational needs to maximize productivity.
- Oversaw daily store operations, ensuring efficient workflows and adherence to safety protocols.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Store Leader
Kroger
Store 364 Daleville Va
08.2021 - 02.2023
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Planned optimal workflow through successful scheduling and task delegation.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
Store Leader
Kroger
Store 325 Roanoke Va
09.2019 - 08.2021
- Managed team schedules, balancing labor costs with operational needs to maximize productivity.
- Ensured compliance with company policies and local regulations, maintaining a safe shopping environment.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Merchandised products beautifully with attractive displays to quickly move stock.
Store Leader
Kroger
Store 118 Clifton Forge Va
06.2018 - 09.2019
- Oversaw daily store operations, ensuring efficient workflows and adherence to safety protocols.
- Trained and mentored staff on customer service best practices and product knowledge.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
Assistant Store Leader
Kroger
Store 322 Vinton Va
05.2018 - 09.2019
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Developed promotional strategies to enhance customer engagement and drive sales growth.
- Coordinated staff scheduling to optimize workforce efficiency during peak hours.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
Produce Department Leader
Kroger
Store 391 Daleville Va
06.2016 - 05.2018
- Managed inventory levels, reducing spoilage through effective stock rotation practices.
- Oversaw daily operations of produce department, ensuring freshness and quality standards.
- Developed schedules that optimized labor efficiency while meeting departmental demands.
- Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
Produce Assistant Department Leader
Kroger
Store 364 Daleville Va
01.2015 - 05.2016
- Assisted in daily produce operations, ensuring freshness and quality of fruits and vegetables.
- Collaborated with team members to maintain optimal inventory levels through effective stock rotation.
- Trained new staff on best practices for produce care and customer service expectations.
- Demonstrated strong attention to detail when inspecting incoming shipments for quality control purposes, ensuring only the freshest produce reached store shelves.
- Contributed to a positive shopping experience by engaging customers in friendly conversation while assisting them with their needs.
Nutrition Lead
Kroger
Store 364 Daleville Va
01.2013 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Accounting / Business
Dowling Business College
Oakdale, NYSkills
- Multi Unit Leadership
- Operational Excellence
- Sales & KPI Growth
- Experience Leadership
- High Performance Culture Building
- Talent Development
- Labor Optimization
- Data Driven Decision Making
- Customer Experience Leadership
- Strategic Planning
Accomplishments
- 2023 TWIG Award ( Top Women in Grocery)
- 2025 Division Quarter Review Spotlight
- 2025 FMI Graduate ( Future Leaders)
Top Women In Grocery 2023
Top Women In Grocery Award
Recognized for outstanding leadership, multi-unit operational excellence and measurable impact across 4 Kroger locations.
- Drove consistent sales growth
- Reduced shrink
- Elevated Merchandising
- Developed and coached Store Leaders
- Improved operational performance
Timeline
District Operations Specialist
Kroger
02.2024 - Current
Store Leader
Kroger
02.2023 - 02.2024
Store Leader
Kroger
08.2021 - 02.2023
Store Leader
Kroger
09.2019 - 08.2021
Store Leader
Kroger
06.2018 - 09.2019
Assistant Store Leader
Kroger
05.2018 - 09.2019
Produce Department Leader
Kroger
06.2016 - 05.2018
Produce Assistant Department Leader
Kroger
01.2015 - 05.2016
Nutrition Lead
Kroger
01.2013 - 01.2015
Accounting / Business
Dowling Business College