Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Frillman

Wentzville,MO

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develop strong working relationships with teams to boost performance and meet objectives. Recognized for exceptional Call Handling and Organizational skills.

Overview

29
29
years of professional experience

Work History

Customer Service Supervisor

RX Systems
St Charles, MO
09.2015 - Current
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Customer Service Representative

Liebe Athletic Lettering
Chesterfield, MO
07.2003 - 06.2015
  • As a Customer Service Representative, I took calls from customers and provide them with status of their order and answered questions they had.
  • In this role I was responsible to track orders from when it is taken, through the factory process, to when the order ships to the customer, all the while providing a timely report to each customer.
  • This role required management of the needs/requirements of high revenue accounts, to be extremely productive in a high volume, high stress environment, and to be highly organized and have the ability to balance multiple tasks simultaneously.

Factory Representative

Liebe Athletic Lettering
Chesterfield, MO
01.1993 - 07.2003
  • As a Factory Representative, my role was to take the order from our Customer Service team, create the lettering for the customer based on their unique specifications and needs, and have the end product shipped to them in a timely manner.
  • In this role I was required to operate several highly technical machines which laser cut or embroidered lettering to athletic jerseys and apparel.
  • This role also required me to properly package and ship end products to the customer.

Education

High School Diploma -

Fort Zumwalt South
OFallon, MO
05.1988

Skills

  • Team Leadership
  • Schedule Coordination
  • Account Updates
  • Training and mentoring
  • Team Building
  • Inter-department collaboration
  • Customer Relations
  • Staff Management

Timeline

Customer Service Supervisor

RX Systems
09.2015 - Current

Customer Service Representative

Liebe Athletic Lettering
07.2003 - 06.2015

Factory Representative

Liebe Athletic Lettering
01.1993 - 07.2003

High School Diploma -

Fort Zumwalt South

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Debbie Frillman