Debbie Goode
Springfield,Ohio
Summary
Dynamic leader with a proven track record at Jones&Mayor, adept in financial management and fostering strong client relationships. Excelled in team leadership and operational improvements, significantly enhancing customer satisfaction and business efficiency. Skilled in strategic business planning and effective communication, driving team success and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Owner of Bed&Breakfast
Self Employed
08.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Office Manager
Jones&Mayor
02.2011 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Fountain Valley High School
Fountain Valley, CA06.1983
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Planning
- Client Service
- Team Oversight
- Staff hiring
- Financial Management
- Team Leadership
- Scheduling
- Goal Setting
- Effective leader
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Delegation
- Performance Improvements
- Calendar Management
- Training Management
- Organizational Structuring
Timeline
Owner of Bed&Breakfast
Self Employed
08.2018 - Current
Office Manager
Jones&Mayor
02.2011 - 07.2017
Fountain Valley High School