Professional Summary
Overview
Work History
Education
Skills
Timeline

Debbie Gray

Innovate Medical
Johnson City,Tennessee
32
years of professional experience

Experienced Administrative and Customer Service professional with a strong background in office operations, customer relations, order processing, invoicing, billing, records management and business ownership. Skilled in QuickBooks and Microsoft Outlook. I excel in creating positive customer experiences and improving retention rates.

Work History

Customer Service Representative

5 Years 5 Months
Innovate Medical | 02.2021 - 07.2026
  • Exhibited upbeat and professionalism when dealing with clients and staff.
  • Received and processed orders with accuracy.
  • Billing of all invoices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Organized and detail-oriented with a strong work ethic.
  • Answered, screened & redirected phone calls

Sales Associate

9 Months
Belk | 05.2020 - 02.2021
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Self-motivated, with a strong sense of personal responsibility.

Owner

25 Years 1 Month
Bear N Friends Toy Shoppe | 10.1994 - 11.2019
  • Managed daily operations and customer service responsibilities
  • Oversaw sales transactions
  • Maintained professional relationships with customers and vendors
  • Handled organization, financial and operational operations
  • Implented marketing strategies to increase brand awareness and attract new customers
  • Worked well in a fast-paced environment

Education

Master Of Arts In Teaching - Elementary Education

ETSU | Johnson City, TN | 05.1992

Bachelor Of Social Work - Social Work / Minor in Psychology

ETSU | Johnson City, TN | 12.1989

Skills

Customer Service
Data Entry
Customer Relations
Microsoft Outlook
Quickbooks
Order Processing
Data Entry
Invoicing & Billing
Phone Support

Timeline

Customer Service Representative

Innovate Medical
02.2021 - 07.2026Read More

Sales Associate

Belk
05.2020 - 02.2021Read More

Owner

Bear N Friends Toy Shoppe
10.1994 - 11.2019Read More

ETSU

Master Of Arts In Teaching from Elementary Education
Read More

ETSU

Bachelor Of Social Work from Social Work / Minor in Psychology
Read More
Debbie Gray