Debbie Henry
Lake Forest,CA
Summary
Dynamic customer service professional with over 12 years at Verizon Wireless, excelling in fast-paced environments. Recognized for top sales performance and adept at relationship building. Proficient in data entry and social media management, consistently exceeding customer expectations and enhancing overall satisfaction. Organized and reliable, committed to delivering exceptional support.
Overview
24
24
years of professional experience
Work History
SALES ASSOCIATE
Jolyn SoCal
Encintas, CA
05.2022 - Current
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Travel to different locations set up pop up shops from set up to complete take down.
- Use square retail app on phone to process orders.
ADMINISTRATIVE ASSISTANT/Customer Service Representative
Gashapon LLC
Garden Grove, CA
04.2022 - 02.2023
- Maintained digital files and filing, keeping sensitive information confidential.
- Answered phone calls, replied to emails, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, preparing agendas, taking minutes, and maintaining records, data entry sales report/inventory.
- Social media post new locations and products, responded to messages or comments on posts.
- Google Docs, Excel data entry.
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless Call Center
Irvine, CA
10.2001 - 05.2014
- 12 years of providing top notch customer support in a busy call center environment.
- Strong communication and technical skills for over 12 years.
- Top selling representative and was recognized multiple times.
- Handle customer inquiries, complaints, billing questions and technical support questions regarding their basic/smart phones.
- Surveyed daily from customers to ensure that they are satisfied.
- Worked with customers confidential information.
- Offered recommendations to improve customers experience.
- Helped reduce churn for the customer.
- Responded to customers' needs and exceed their expectations.
- Calm irate callers, build a relationship, and come to a win-win situation.
- Multi-tasks during calls and prioritizes deadlines appropriately daily.
Education
High School -
Covina High School
Covina, CASkills
- Fast-paced environments
- Organized and reliable
- Eagerness to learn
- Data entry and collection
- Multi-line phone systems
- File organization
- Social media management
- Relationship building
- Documentation and reporting
- Customer service and relations
- Administrative support
Timeline
SALES ASSOCIATE
Jolyn SoCal
05.2022 - Current
ADMINISTRATIVE ASSISTANT/Customer Service Representative
Gashapon LLC
04.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless Call Center
10.2001 - 05.2014
High School -
Covina High School