Zelene Elwart
Walmart
Rosie,USA
1
Certification
2
years of professional experience
Versatile and dependable retail professional with experience in customer service, sales, inventory management, merchandising, order fulfillment, and stocking. Known for adaptability, strong problem-solving skills, and the ability to quickly shift between responsibilities and departments based on business needs. Experienced in building positive customer relationships, handling transactions accurately, maintaining organized work environments, and working effectively both independently and as part of a team.
Work History
Sales Associate
1 Year 2 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Food and Consumables Associate
6 Months- Stocked, organized, and maintained merchandise throughout grocery, dairy, frozen foods, candy, baby food, and pet departments.
- Maintained dairy and egg inventory, including stocking merchandise, rotating products, cleaning dairy coolers and egg carts, and maintaining organized displays.
- Processed weekly candy freight, including organizing and stocking pallets and binning excess merchandise in backroom inventory.
- Unloaded and transported frozen and dairy freight to appropriate refrigerated and freezer storage areas while following cold-chain procedures.
- Performed VizPick inventory management, retrieving backroom merchandise for sales-floor replenishment and maintaining organized inventory bins.
- Completed top-stock replenishment and organization throughout assigned departments.
- Zoned and recovered merchandise to maintain clean, organized, fully stocked, and customer-ready sales areas.
- Processed returns and redistributed merchandise to appropriate departments and shelf locations.
- Completed feature-to-home processes and managed promotional displays, including creating, stocking, purging, and dismantling features.
- Performed price changes, including shelf-label updates, rollbacks, clearance pricing, and removal of outdated clearance labels.
- Monitored expiration dates and product quality, removing expired, damaged, or unsellable merchandise from the sales floor.
- Processed merchandise through the claims system and completed required documentation for damaged, expired, or unsellable products.
- Maintained cleanliness and sanitation throughout food-storage and sales areas, independently addressing spills, damaged products, debris, and other safety hazards.
- Followed food-safety, sanitation, inventory-control, and workplace-safety procedures when handling grocery and consumable merchandise.
- Regularly cross-trained and assisted Online Pickup & Delivery (OPD/OGP), performing online order picking, staging, preparation, and customer-order fulfillment.
- Regularly supported stocking teams with freight processing, stocking, top stock, inventory organization, and sales-floor replenishment across departments.
- Assisted customers with locating merchandise, answering product questions, and resolving basic customer needs throughout the store.
- Operated handheld inventory devices, computer systems, and other Walmart systems used for stocking, pricing, claims, inventory management, and online-order fulfillment.
- Frequently transitioned between departments and responsibilities based on staffing levels, customer demand, freight volume, and daily operational needs.
- Collaborated with associates and supervisors across multiple departments to complete priority tasks and maintain store operations.
- Demonstrated flexibility and adaptability by routinely supporting departments outside the primary Food & Consumables assignment.
Education
Bachelor of Arts - Psychology
Associates Of General Education
High School Diploma
Skills
Customer service
Sales experience
Cash handling
POS systems
Product knowledge
Product recommendations
Customer engagement
Relationship building
Conflict resolution
Active listening
Verbal communication
Problem solving
Team collaboration
Time management
Multitasking
Task prioritization
Attention to detail
Adaptability
Quick learner
Inventory management
Order fulfillment
Stocking and replenishment
Visual merchandising
Workplace sanitation
Safety awareness
Computer proficiency
Independent work
Fast-paced environments
Cross-department teamwork
Returns and exchanges
Certification
Certified radio operator
Timeline
Food and Consumables Associate
Walmart
02.2026 - 08.2026Read More
Sales Associate
Bath & Body Works
11.2024 - 01.2026Read More
Arkansas State University
Bachelor of Arts from Psychology
Read More
Arkansas State University
Associates Of General Education
Read More
Cedar Ridge
High School Diploma
Read More