Debbie Hoyer
Wichita Falls ,Texas
Summary
Results-driven professional with experience at SUBWAY® Restaurants, excelling in team collaboration and customer service. Proven ability to enhance operational efficiency and improve customer satisfaction through effective problem-solving and strict adherence to food safety standards. Detail-oriented and skilled in cleaning and sanitizing, ensuring a safe and welcoming environment.
Overview
24
24
years of professional experience
Work History
Dietary Aide
Texhoma Christian Care Center
Wichita Falls, TX
02.2023 - 09.2026
- Prepared meal trays based on resident diet orders and texture changes.
- Delivered meals on time while following sanitation and food safety rules.
- Helped kitchen staff with food prep, portioning, and serving tasks.
- Washed dishes, utensils, and work areas to maintain clean kitchen conditions.
- Restocked food supplies and checked kitchen inventory for daily operations.
- Brought meals to residents and handled special requests within guidelines.
- Followed diet instructions to support accurate meal service and resident care.
- Supported meal service flow by organizing carts, trays, and dining room setup.
- Kept kitchen areas clean, tidy, and free from hazards.
- Served meals to residents according to set schedules and dietary procedures.
- Improved kitchen efficiency by keeping workspace clean and organized for timely meal production and delivery.
- Followed food safety rules while preparing meals for patients.
- Cleared tables and moved dishes, trays, and utensils to dishwashing area.
- Maintained strict cleanliness for tables, floors, and prep areas.
- Protected food safety through proper storage, handling, and sanitation practices, reducing contamination risk.
- Set up trays and tables with tableware, condiments, and tray cards.
- Disposed of expired food products and followed waste disposal procedures.
- Kept accurate records of patient meal orders for proper meal distribution based on individual needs.
- Followed HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided customer service to patients and families, answering questions about diet guidelines and restrictions.
- Streamlined meal assembly for faster service without reducing quality or accuracy.
- Reduced food waste through careful portioning, inventory control, and use of leftover ingredients.
- Supported efficient meal service by setting tables before patient arrival.
- Completed ongoing training to stay current on nutrition support and foodservice best practices.
Sales Associate
Armstrong Mcalls
Wichita Falls, TX
06.2014 - 03.2016
- Assisted customers with product choices, sizing, and store questions.
- Processed transactions accurately through point-of-sale system.
- Kept merchandise displays organized and sales floor clean.
- Restocked inventory and replenished shelves to maintain product availability.
- Suggested products based on customer needs and preferences.
- Handled returns, exchanges, and purchase concerns in professional manner.
- Supported team efforts during busy periods to keep service moving.
- Arranged racks and shelves to maintain visual appeal and promote merchandise.
- Handled cash transactions efficiently while following cash handling policies.
- Built customer relationships that encouraged repeat business.
Manager
SUBWAY®Restaurants
Wichita Falls, TX
06.2002 - 10.2014
- Supported daily restaurant operations to maintain service standards and policy compliance.
- Helped schedule staff coverage for smooth shift execution and customer demand.
- Trained team members on sandwich preparation, sanitation, and point-of-sale procedures.
- Monitored inventory levels and ordered supplies to avoid service disruptions.
- Resolved customer concerns quickly to support satisfaction and repeat business.
- Handled cash, verified register accuracy, and completed end-of-day reconciliation.
- Enforced food safety practices and kept workstations clean.
- Reviewed team performance and coached employees to improve productivity and service quality.
- Managed and motivated employees to stay productive and engaged.
- Completed multiple tasks within established timeframes.
- Maintained organized, professional, and safe environment for employees and patrons.
- Improved customer satisfaction by resolving disputes quickly, keeping communication open, and delivering high-quality service.
- Resolved staff conflicts by listening to concerns and finding practical middle ground.
- Improved performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business within budget and support profit growth.
- Built strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safer working conditions for workers.
- Built high-performing teams through recruitment, onboarding, and talent development initiatives.
- Managed inventory to optimize stock levels and reduce waste.
- Improved team productivity by applying agile methods and supporting faster project completion.
Education
High School Diploma -
Rider
Wichita Falls, TXSkills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Patient communication
- Team collaboration
- Verbal communication
- Food handling safety
- Detail-oriented
- Sanitation practices
- Relationship building
- Food safety
Timeline
Dietary Aide
Texhoma Christian Care Center
02.2023 - 09.2026
Sales Associate
Armstrong Mcalls
06.2014 - 03.2016
Manager
SUBWAY®Restaurants
06.2002 - 10.2014
High School Diploma -
Rider