Debbie Johnson
Nashville,TN
Summary
Dynamic Member Experience Specialist with proven skills in customer support and payment processing. Committed to enhancing member satisfaction and streamlining financial transactions.
Overview
6
6
years of professional experience
Work History
Member Experience Specialist
MPDCU
Nashville, TN
06.2025 - Current
- Assessed member needs and provided tailored financial solutions to enhance satisfaction.
- Facilitated onboarding processes for new members, ensuring smooth transitions and understanding of services.
- Collaborated with cross-functional teams to resolve member inquiries and improve service delivery efficiency.
- Monitored member feedback channels, identifying trends and recommending enhancements to programs.
Kitchen Manager
Gallatin Premier Childcare
Gallatin, TN
03.2025 - 06.2025
- Supervised daily kitchen operations to ensure safety and compliance with health regulations.
- Trained kitchen staff on food preparation techniques and best practices for cleanliness.
- Managed inventory levels, coordinating supply orders to maintain adequate stock.
- Developed menus that catered to nutritional guidelines and children's preferences.
Cook Operator
Kiddie Academy of Hendersonville Tn
Hendersonville, TN
10.2024 - 01.2025
- Operated kitchen equipment to prepare meals in accordance with health and safety standards.
- Assisted in menu planning and ingredient sourcing to enhance meal variety and nutrition.
- Maintained cleanliness and organization of kitchen workspace to ensure efficient operations.
- Monitored food storage practices to comply with safety regulations and reduce waste.
Customer Service Cashier
Thornton's Inc
Gallatin, TN
05.2021 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Maintained accurate cash drawer balancing throughout shifts, ensuring financial integrity.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Collaborated with team members to streamline checkout processes during peak hours.
- Monitored inventory levels for impulse items, notifying management of restock needs.
- Ensured compliance with safety and sanitation standards in high-traffic areas of the store.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Custodian
Sumner County Govt
Gallatin, TN
03.2020 - 12.2023
- Maintained cleanliness and sanitation in public facilities, ensuring compliance with health and safety regulations.
- Operated industrial cleaning equipment to efficiently manage large-scale cleaning tasks across multiple locations.
- Conducted routine inspections of facilities, identifying maintenance needs and reporting issues to management for prompt resolution.
- Trained new staff on proper cleaning techniques and safety protocols, enhancing overall team performance and efficiency.
- Developed a checklist system for daily tasks, improving workflow consistency and accountability among custodial staff.
- Led initiatives to enhance sustainability practices in cleaning procedures, contributing to environmental responsibility goals of the county government.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
Education
High School Diploma -
Alcona Community High School
Lincoln, MI06-1985
Skills
- Brand representation
- Customer service
- Relationship building
- Customer support
- Banking
- Document processing
- Payment processing
- Financial transactions
Timeline
Member Experience Specialist
MPDCU
06.2025 - Current
Kitchen Manager
Gallatin Premier Childcare
03.2025 - 06.2025
Cook Operator
Kiddie Academy of Hendersonville Tn
10.2024 - 01.2025
Customer Service Cashier
Thornton's Inc
05.2021 - 10.2024
Custodian
Sumner County Govt
03.2020 - 12.2023
High School Diploma -
Alcona Community High School