Summary
Overview
Work History
Education
Skills
Languages
Timeline

Jeffrey Phan

Littleton,CO

Summary

Dynamic professional with a proven track record at VASA Fitness, enhancing member experiences and satisfaction through exceptional communication and process improvements. Skilled in customer service and complaint handling, adept at fostering relationships and implementing strategic initiatives. Demonstrates a strong ability to collaborate across teams, driving significant enhancements in service delivery and member engagement.

Experienced with member engagement and service optimization. Utilizes effective communication to address and resolve member concerns. Track record of enhancing member satisfaction through proactive problem-solving.

Overview

4
4
years of professional experience

Work History

Member Experience Specialist

VASA Fitness
05.2024 - 08.2024
  • Played a key role in the successful launch of new member-focused initiatives that led to increased engagement and satisfaction scores among participants.
  • Coordinated closely with marketing and communications teams to ensure membership materials were engaging, informative, and effectively conveyed the value of joining the organization.
  • Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
  • Implemented process improvements that led to faster response times for resolving member issues or complaints.
  • Leveraged industry best practices to inform the design of new membership programs and offerings tailored to specific needs of the target audience.

Babysitter

Private
06.2022 - 07.2023
  • Adapted to children's moods and needs to provide emotional support.
  • Organized fun activities and games to keep children engaged and entertained.
  • Developed routines to help children feel secure and comfortable.
  • Cared for children by preparing meals and providing snacks.
  • Followed specific guidelines from parents regarding children's routines and preferences.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.

Landscape Worker

Scape Sol Landscaping
08.2020 - 07.2023
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
  • Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.

Cashier

Teriyaki Madness
05.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Ensured compliance with health and safety regulations by adhering to proper food handling/storage procedures and maintaining a sanitary work environment.
  • Ensured proper food handling techniques were consistently followed, minimizing the risk of contamination or spoilage.

Education

Bachelor of Science - Sport Science

Community College of Denver
05-2028

High School Diploma -

Bear Creek High School, Lakewood, CO
05-2023

Skills

  • Exceptional communication
  • Brand representation
  • Customer service
  • Customer support
  • Relationship building
  • Complaint handling
  • Payment processing
  • Service recommendations
  • Product recommendations
  • Point-of-sale system
  • Teamwork and collaboration
  • Attention to detail

Languages

English
Native or Bilingual
Vietnamese
Professional Working

Timeline

Member Experience Specialist - VASA Fitness
05.2024 - 08.2024
Babysitter - Private
06.2022 - 07.2023
Cashier - Teriyaki Madness
05.2021 - 01.2022
Landscape Worker - Scape Sol Landscaping
08.2020 - 07.2023
Community College of Denver - Bachelor of Science, Sport Science
Bear Creek High School - High School Diploma,

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Jeffrey Phan