Jeffrey Phan
Littleton,CO
Summary
Dynamic professional with a proven track record at VASA Fitness, enhancing member experiences and satisfaction through exceptional communication and process improvements. Skilled in customer service and complaint handling, adept at fostering relationships and implementing strategic initiatives. Demonstrates a strong ability to collaborate across teams, driving significant enhancements in service delivery and member engagement.
Experienced with member engagement and service optimization. Utilizes effective communication to address and resolve member concerns. Track record of enhancing member satisfaction through proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
2024.05 - 2024.08
- Played a key role in the successful launch of new member-focused initiatives that led to increased engagement and satisfaction scores among participants.
- Coordinated closely with marketing and communications teams to ensure membership materials were engaging, informative, and effectively conveyed the value of joining the organization.
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
- Implemented process improvements that led to faster response times for resolving member issues or complaints.
- Leveraged industry best practices to inform the design of new membership programs and offerings tailored to specific needs of the target audience.
Babysitter
Private
2022.06 - 2023.07
- Adapted to children's moods and needs to provide emotional support.
- Organized fun activities and games to keep children engaged and entertained.
- Developed routines to help children feel secure and comfortable.
- Cared for children by preparing meals and providing snacks.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Landscape Worker
Scape Sol Landscaping
2020.08 - 2023.07
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
Cashier
Teriyaki Madness
2021.05 - 2022.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with health and safety regulations by adhering to proper food handling/storage procedures and maintaining a sanitary work environment.
- Ensured proper food handling techniques were consistently followed, minimizing the risk of contamination or spoilage.
Education
Bachelor of Science - Sport Science
2028-05
High School Diploma -
2023-05
Skills
- Exceptional communication
- Brand representation
- Customer service
- Customer support
- Relationship building
- Complaint handling
- Payment processing
- Service recommendations
- Product recommendations
- Point-of-sale system
- Teamwork and collaboration
- Attention to detail
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Member Experience Specialist - VASA Fitness
2024.05 - 2024.08
Babysitter - Private
2022.06 - 2023.07
Cashier - Teriyaki Madness
2021.05 - 2022.01
Landscape Worker - Scape Sol Landscaping
2020.08 - 2023.07
Community College of Denver - Bachelor of Science, Sport Science
Bear Creek High School - High School Diploma,