Debbie Lew
Mineral Wells,TX
Summary
I have been in the food & beverage business for over 35 years. I am looking for a General Manager role in restaurants or hotels. I have been awarded Manager of the year at Spaghetti Warehouse and have increases sales by 10% each year for the last 8 Years at Natty Flat Smokehouse. My top priorities are the quality of the food, exceptional customer service and the cleanliness of the business. I work well with others and have high standards.
Overview
39
39
years of professional experience
1
1
Certification
Work History
General Manager
Natty Flat Smokehouse
02.2017 - 01.2025
- Responsibilities include daily production forecast and preparation while maintaining the highest safety and sanitation standards
- Event planning, customer satisfaction, labor control, social media marketing, caterings for 60 - 300
- Managed the daily operations
- Ensured the restaurant was optimally staffed and employees were fully trained in all aspects of their job
- Staff recruiting, hiring, training, motivating, scheduling & sales building training for 20+ employees, production forecast, purchasing, oversee production, food cost
- Comply with federal/local health and safety and sanitation regulations, Safety Committee Chairman
- Adhered to company standards and service levels to increases sales and minimize costs, including labor, food, beverage & supplies
- Participated and organized numerous community events and was an active member of the Chamber of Commerce
Owner/Operator Manager
Lew Printing Inc.
06.1996 - 10.2010
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enforced health and safety protocols to promote safe working environment.
Manager, Lead Kitchen Mgr & Acting General Manager
Spaghetti Warehouse Restaurant
01.1986 - 05.1996
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers. Safety Committee Chairperson.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School -
Killeen High School
12.1982
Skills
- Catering
- Food Safety
- Purchasing
- Restaurant Management
- Recruiting
- Kitchen Management
- Operations Start-up
- Staff training
- MIT Training for over 300 managers in training
Certification
Food Handler Certification, ServSafe
Timeline
General Manager
Natty Flat Smokehouse
02.2017 - 01.2025
Owner/Operator Manager
Lew Printing Inc.
06.1996 - 10.2010
Manager, Lead Kitchen Mgr & Acting General Manager
Spaghetti Warehouse Restaurant
01.1986 - 05.1996
High School -
Killeen High School
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