Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Debbie Lopez

San Gabriel,CA

Summary

Hardworking well-qualified applicant, with refined interpersonal skills and situational awareness. Passionate about serving and protecting the community. Valid Security clearance.

Overview

4
4
years of professional experience

Work History

Personnel/Customer Service Specialist

US Air Force
11.2018 - 03.2022
  • Initiated and maintained personnel and employee-related files.
  • Cross-trained to cover other personnel staff duties to facilitate management.
  • Designed and implemented internal training for supervisors and other personnel.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Participated in regular physical and situational training.

Runner

Xevichez Sushi Bar
07.2018 - 11.2018
  • Provided excellent customer service while meeting challenging time goals.
  • Ran errands for various employees throughout company.
  • Directly interacted with customers at each location to build loyalty.
  • Answered questions from restaurant patrons regarding menu items.
  • Cleared tables immediately after guests left in preparation for next party.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cultivated warm relationships with regular customers.
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School- Sherman Oaks
Sherman Oaks, CA
06.2024

High School Diploma -

Huntington Park Institute of Applied Medicine
Huntington Park, CA
06.2018

Skills

  • Confidential Document Control
  • Active Listening
  • Information Protection
  • Customer Service
  • Good communication skills
  • De-Escalation Techniques
  • Conflict Mediation
  • Regulatory Compliance
  • Report Generation
  • Data Entry
  • Problem-solving abilities
  • Building rapport
  • Critical Thinking

Accomplishments

  • Awarded an Air Force Achievement Medal.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Personnel/Customer Service Specialist

US Air Force
11.2018 - 03.2022

Runner

Xevichez Sushi Bar
07.2018 - 11.2018

Cosmetology License - Cosmetology

Paul Mitchell The School- Sherman Oaks

High School Diploma -

Huntington Park Institute of Applied Medicine

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Debbie Lopez