Debbie Metters
Pomona,CA
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
42
42
years of professional experience
Work History
Office Manager
Star- Bright Dental
Ontario, CA
08.2014 - Current
- Led team meetings to enhance communication and align goals among dental staff.
- Streamlined billing processes, reducing errors and enhancing revenue cycle management.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Manager
Gentle Dental
Anaheim, CA
01.2004 - 02.2014
- Streamlined office operations to enhance patient scheduling and reduce wait times.
- Managed inventory levels, ensuring consistent availability of dental supplies and equipment.
- Trained and mentored junior staff on office procedures and customer service best practices.
- Implemented electronic health record systems to improve data accuracy and accessibility.
Office Manager
Smile Care
West Covina, CA
03.2000 - 03.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Megdal Dental Group
West Covina, CA
03.1996 - 02.2000
- Coordinated patient communications, enhancing engagement through follow-up appointments and reminders.
- Developed standard operating procedures to ensure compliance with healthcare regulations.
- Oversaw billing processes, ensuring accurate invoicing and timely collections from patients and insurers.
- Fostered a positive team environment through effective conflict resolution and performance feedback sessions.
Dental Treatment Coordinator/Dental Assistant
Smile Care Dental Clinic
Chino, CA
03.1991 - 03.1996
- Coordinated patient scheduling, ensuring optimal appointment flow and resource allocation.
- Educated patients on treatment plans, enhancing understanding and compliance with dental procedures.
- Managed insurance verification processes, improving accuracy and reducing claim rejections.
- Developed and maintained patient records using Dentrix software for streamlined information retrieval.
Dental Assistant
Dr William Stanley DDS
Ontario, CA
04.1984 - 03.1991
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Managed patient records and scheduling to optimize office workflow.
- Supported dentists in various procedures, enhancing efficiency and accuracy.
Education
No Degree - Dental
Northwest College
Pomona, CA04-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Treatment Planning
- Insurance billing
- Patient scheduling
- Payment plans
- Oral communication
- Scheduling
- Budget management
- Computer skills
- Problem resolution
Timeline
Office Manager
Star- Bright Dental
08.2014 - Current
Office Manager
Gentle Dental
01.2004 - 02.2014
Office Manager
Smile Care
03.2000 - 03.2004
Office Manager
Megdal Dental Group
03.1996 - 02.2000
Dental Treatment Coordinator/Dental Assistant
Smile Care Dental Clinic
03.1991 - 03.1996
Dental Assistant
Dr William Stanley DDS
04.1984 - 03.1991
No Degree - Dental
Northwest College