Open To Work
Debbie Rismiller
Dedicated Nursing Associates
Allentown,Pa
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Patient ConciergeHOME HEALTH AIDEPATIENT SERVICE REPRESENTATIVEPATIENT CARE TECHNICIAN
Work Type
Full Time
Location Preference
Remote
Important To Me
Work from home optionPaid time offPaid sick leave401k matchHealthcare benefitsPersonal development programsWork-life balance
36
years of professional experience
i believe I am a motivated and conscientious individual skilled in scheduling appointments, verifying insurance, and managing patient records in healthcare settings. Experienced in utilizing electronic medical record systems to maintain patient profiles and billing information. Dedicated to improving satisfaction and providing an excellent healthcare experience. Experienced in patient registration, scheduling and insurance verification. Strong knowledge of medical terminology, ICD-10 and CPT coding. Committed to providing excellent care and service to all patients. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Work History
Patient Concierge
2 Years- Coordinated patient appointments and follow-ups to enhance overall efficiency in care delivery.
- Managed patient inquiries and concerns, ensuring timely resolutions and high satisfaction levels.
- Streamlined communication between patients and healthcare providers to promote seamless service experiences.
- Educated patients on available services, improving access to healthcare resources and support systems.
- Mentored junior team members on best practices for patient engagement, promoting excellence in service delivery.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Participated in continuous professional development opportunities to remain current on industry best practices in patient concierge services.
- Collaborated with medical staff to ensure patients received timely and appropriate care.
- Established strong rapport with patients, fostering trust and open communication for improved outcomes.
- Improved patient satisfaction by providing personalized care and addressing individual concerns.
- Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
- Kept up-to-date on relevant community resources available outside the facility so as to effectively refer patients and their families when needed.
- Served as a liaison between patients, families, and healthcare providers to ensure clear communication and mutual understanding of treatment goals.
- Addressed any concerns or issues raised by patients promptly to maintain high levels of satisfaction throughout their visit.
- Maintained accurate patient records, contributing to efficient healthcare delivery and informed decision-making by medical professionals.
- Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
- Maintained clean and a clean and safe environment to promote patient safety and comfort.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into the system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
HOME HEALTH AIDE
4 Years- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Provided companionship and emotional support to enhance client well-being during daily tasks.
- Transported patients to bathroom and provided incontinent care.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Prepared beds and changed linens, maximizing patient comfort.
- Provided support and personal services, enabling patients to stay in homes.
- Recorded and maintained detailed patient care records, tracking condition, progress, and concerns to ensure effective communication with nursing staff.
- Recorded patient information, notifying nursing staff of changing or unusual conditions.
- Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.
- Coordinated transportation for medical appointments and other errands for clients.
PATIENT SERVICE REPRESENTATIVE
8 Years 11 Months- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Coordinated patient appointments and assisted with referrals.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Handled financial transactions efficiently accurately by verifying insurance coverage and applying copays and deductibles when applicable.
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
- Developed positive relationships with patients by providing courteous service during check-in and check-out procedures.
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations.
- Maintained up-to-date knowledge of insurance policies to ensure accurate billing and payment processing.
- Input patient data into the electronic medical record system accurately and efficiently.
- Coordinated with back office staff for timely and effective care of patients.
- Provided support to nursing staff with administrative duties such as filing, faxing, and scanning documents.
- Entered data into EPIC accurately including demographics, insurance information.
- Processed payments and reconciled accounts.
- Assisted in training new Patient Service Representatives on procedures related to front office operations.
- Communicated delays in appointments and offered rescheduling.
- Obtained proper authorization and identification prior to release of confidential medical records.
- Assisted patients with completing paperwork and understanding medical terminology.
- Maintained cleanliness of the reception area including stocking supplies and organizing paperwork.
- Provided clerical support to assist in delivery of quality health care services.
- Compiled medical records for new patients using electronic health records system.
- Collaborated effectively with other departments to resolve customer inquiries quickly and efficiently.
- Answered, investigated and directed patient inquiries or complaints to manager.
- Prepared correspondence such as letters of authorization or referrals according to established protocols.
- Identified and reminded patients of health maintenance gaps.
- Conducted intake interviews and collected necessary documentation.
- Monitored inventory levels of medical supplies regularly to ensure adequate stock at all times.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Created new patient charts to include personal and insurance information and reason for visit.
- Resolved patient billing issues and collected payments.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Reviewed charts for accuracy and completeness prior to patient visits.
- Identified self-pay patients to refer to financial assistance programs.
- Comforted patients by anticipating anxieties and thoroughly answering patient questions.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
PATIENT CARE TECHNICIAN
24 Years 7 Months- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Performed hourly rounds and responded promptly to call lights.
- Utilized computer systems for charting patient data.
- Adhered strictly to HIPAA regulations when dealing with confidential information.
- Assisted patients with eating, bathing, and grooming to enhance comfort and support independence in activities of daily living.
- Reported changes in patient status to nursing staff in a timely manner.
- Placed ECGs for observing, monitoring and documenting cardiac arrhythmias.
- Monitored patient condition and reported changes to the nursing staff.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Responded promptly to emergency situations using established protocols.
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables.
- Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.
- Maintained cleanliness of assigned work area according to infection control standards.
- Demonstrated knowledge of infection control related to hand washing and universal precautions.
- Participated in multi-skilled activities, supporting a patient-centered approach to achieving desired outcomes.
- Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials.
- Maintained chart and filed paperwork, facilitating clerical functions.
- Interacted professionally with all departments within the facility.
- Obtained or assisted in specimen collection for diagnostic or waived tests.
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties.
- Supported physicians during examinations and procedures.
- Provided emotional support to family members during times of stress.
- Collaborated with multidisciplinary teams to develop and implement care strategies leading to improved patient outcomes.
- Performed electrocardiograms under the direction of a licensed practitioner.
- Transferred, admitted, and discharged patients, complying with principles of safe patient handling.
- Inspected equipment to ensure proper functioning prior to use on patients.
- Organized patient information in an accurate and timely manner for medical records.
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses.
- Communicated effectively with both internal and external customers regarding patient care issues.
- Observed and documented patient behavior and performed laboratory tests.
- Conducted basic laboratory tests such as urinalysis or hemoglobin levels utilizing appropriate safety measures.
- Prepared and administered injections, enemas, douches, catheterizations and other treatments as prescribed by a physician.
- Administered medications accurately in accordance with physician orders.
- Maintained accurate records of patient care, condition, progress, and concerns to ensure continuity of care and effective communication among healthcare providers.
- Collected specimens, such as urine, feces, and sputum.
- Collected blood samples and body fluids to prepare for diagnostic testing.
- Measured and recorded food and liquid intake and urinary and fecal output.
- Gained experience performing dialysis procedures and managing challenging laboratory draws.
Education
ASSOCIATE IN SCIENCE (A.S.) - SURGICAL TECHNICIAN
Skills
Patient Registration
Insurance Verification
Medical Terminology
Teamwork and Collaboration
Empathy and Compassion
Time Management
Staff Onboarding
Problem Solving
Patient support
Healthcare Knowledge
Timeline
Patient Concierge
St. Luke’s University Health Network
08.2024 - CurrentRead More
HOME HEALTH AIDE
Dedicated Nursing Associates
08.2022 - CurrentRead More
PATIENT SERVICE REPRESENTATIVE
LVHN
06.2013 - 05.2022Read More
PATIENT CARE TECHNICIAN
LVHN
10.1990 - 05.2015Read More
McCann School of Technology
ASSOCIATE IN SCIENCE (A.S.) from SURGICAL TECHNICIAN
Read More