JENNIFER KOLIS
East Stroudsburg,PA
Summary
Dedicated Patient Representative with expertise in managing patient interactions and addressing concerns. Skilled communicator facilitating clear dialogue between healthcare providers and patients. Enhanced patient satisfaction through attentive service and effective problem-solving. Streamlined front office operations to boost overall efficiency.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Patient Concierge
St. Luke’s Health Network
Stroudsburg, Pennsylvania
10.2022 - Current
- Coordinated patient appointments and managed scheduling to enhance patient access to care.
- Answered incoming calls promptly and professionally
- Facilitated prompt communication between patients and healthcare providers to ensure timely responses.
- Addressed patient inquiries and resolved concerns with compassion, improving patient satisfaction.
- Assisted patients with registration and provided information about services.
- Explained policies, procedures and services to patients.
- Supported billing processes by verifying insurance information accurately.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Cleaned and organized patient areas to maintain a welcoming environment.
- Provided administrative support for senior management personnel.
Administrative Support Associate
Northwell Health
Great Neck, USA
03.2019 - 06.2021
- Scheduled and confirmed appointments for customers.
- Answered and routed telephone calls and took messages.
- Ensured accurate billing by submitting charges and correcting errors.
- Collected patient co-pays (cash/credit card/check transactions).
- Opened and distributed incoming mail to staff members.
- Operated office equipment, such as fax machines, copiers and phone systems.
- Utilized medical record programs such as Allscripts and Centricity to update and verify patient demographics.
- Scanned referrals, consult reports, etc. into patients' chart.
- Ordered and dispensed supplies to maintain office inventory.
- Learned to operate new office technologies as they were developed and implemented.
- Submitted required specialist referrals to insurance companies.
- Trained employees in job-specific tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Front Office Administrator
ProHEALTH Care Associates LLP
Manhasset, USA
01.2014 - 01.2020
- Coordinated patient appointments and maintained accurate scheduling records.
- Assisted with insurance verification and collected patient information efficiently.
- Trained new front office staff on procedures and best practices for efficiency.
- Performed general clerical duties such as filing, photocopying, faxing, scanning.
- Organized office supplies and maintained inventory for daily operations.
Education
Diploma - Agriculture
JOHN BOWNE HIGH SCHOOL
Flushing, NY 09.2000 - 01.2004
Some College (No Degree) -
NASSAU COMMUNITY COLLEGE
Garden City, NY 05.2001 -
Skills
- Patient Communication
- Insurance Verification
- Patient registration
- HIPAA compliance
- Document management
- Clerical Support
- Document Sorting
- Office Equipment Operation
- Inventory Management
- Workflow management
- Time management
- Organizational skills
- Reception Duties
- Data protection
- Appointment scheduling
- Team collaboration
- Reliability and punctuality
Timeline
Patient Concierge
St. Luke’s Health Network
10.2022 - Current
Administrative Support Associate
Northwell Health
03.2019 - 06.2021
Front Office Administrator
ProHEALTH Care Associates LLP
01.2014 - 01.2020
Some College (No Degree) -
NASSAU COMMUNITY COLLEGE
05.2001 -
Diploma - Agriculture
JOHN BOWNE HIGH SCHOOL
09.2000 - 01.2004