Summary
Work History
Education
Timeline
Overview
CustomerServiceRepresentative

Debbie Rosser

Customer Service Representative
Snellville,GA

Summary

Dynamic customer service representative with proven expertise in problem resolution, active listening, and relationship building. Committed to enhancing customer satisfaction and loyalty through effective inquiry resolution.

Experienced customer service professional skilled in critical thinking and data entry. Demonstrated ability to train and mentor new staff, contributing to improved service delivery and customer engagement. Eager to leverage expertise to foster team success.

Work History

Customer Service Representative

Publix
Snellville, GA
09.2004 - Current
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed high volume of transactions accurately, ensuring smooth operations.
  • Provided product knowledge support to customers, facilitating informed purchasing decisions.
  • Trained new staff on customer service protocols and best practices.

Customer Service Representative

Ingles
Lilburn, GA
07.2003 - 09.2004
  • Implemented process improvements that streamlined service delivery times.
  • Collaborated with management to develop strategies for increasing customer engagement.
  • Addressed and resolved escalated customer complaints effectively, maintaining positive relationships.
  • Assisted in inventory management, contributing to optimal stock levels for sales support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Administrative Assistant

Howdens
Tucker, GA
05.2002 - 07.2003
  • Managed scheduling and logistics for executive meetings, ensuring efficient use of time and resources.
  • Coordinated communication between departments to streamline project workflows and enhance collaboration.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Assisted in preparing reports and presentations, contributing to informed decision-making processes.
  • Managed office communications, ensuring timely responses to inquiries and maintaining professional relationships.
  • Organized and maintained electronic filing systems for efficient document retrieval and management.

Floor & Wall Associate

Home Depot
Duluth, GA
05.1997 - 05.2002
  • Managed inventory levels to ensure optimal stock availability and minimize excess.
  • Trained new associates on product knowledge and customer service best practices.
  • Streamlined checkout processes to enhance customer satisfaction and efficiency.
  • Collaborated with team members to execute merchandising strategies effectively.

Receptionist/Dispatcher

ASCO
Tucker, GA
03.1992 - 01.1997
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Greeted and assisted visitors, ensuring a welcoming environment and effective communication.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Scheduled service calls for 7 service techs. Followed up on service calls.
  • Entered info into computer
  • Send thank you cards to customers.
  • Assist with billing


Education

Business

Dekalb College
Clarkston, GA

High School Diploma -

Parkview
Lilburn, GA
06-1982

Timeline

Customer Service Representative

Publix
09.2004 - Current

Customer Service Representative

Ingles
07.2003 - 09.2004

Administrative Assistant

Howdens
05.2002 - 07.2003

Floor & Wall Associate

Home Depot
05.1997 - 05.2002

Receptionist/Dispatcher

ASCO
03.1992 - 01.1997

Business

Dekalb College

High School Diploma -

Parkview

Overview

46
46
years of professional experience

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Debbie RosserCustomer Service Representative