Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Debbie Smith

Debbie Smith

Customer Specialist
Forest Park,GA

Summary

Successful Customer Service Representative with 3 years of experience overseeing the enrollment, education, engagement, and activation for client groups, and for product where warranted. Performing basic administrative/clerical/operational/customer support/computational tasks.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

PNC Bank
Cleveland, OH
01.2022 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Insurance Interviewer

Quest Diagnostics
Missouri City, MO
11.2021 - 01.2022
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Member Advocate

Concentrix
Charlotte, NC
07.2021 - 11.2021
  • Demonstrated features, answered questions and offered solutions.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.

Customer Service Representative

VXI Global Solutions LLC
Atlanta, GA
09.2020 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Security Officer

SecurAmerica LLC
Atlanta, GA
06.2019 - 08.2021
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Education

GED -

Technical College Systems of Georgia
Atlanta, CA
05.2011

Skills

  • Customer Service Experience
  • Providing Solutions
  • Problem Solving Skills
  • Computer Skills
  • Assessing Customer Needs
  • Windows

Timeline

Customer Service Representative

PNC Bank
01.2022 - Current

Insurance Interviewer

Quest Diagnostics
11.2021 - 01.2022

Member Advocate

Concentrix
07.2021 - 11.2021

Customer Service Representative

VXI Global Solutions LLC
09.2020 - 07.2021

Security Officer

SecurAmerica LLC
06.2019 - 08.2021

GED -

Technical College Systems of Georgia

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Debbie SmithCustomer Specialist