Debbie Sprabeary
Sanger,TX
Summary
Dynamic receptionist with proven expertise at Kuhlman Mortuary & Crematory, enhancing client satisfaction through exceptional customer relations and efficient appointment scheduling. Skilled in data entry and multi-line telephone operation, I streamlined front desk operations, significantly improving workflow and fostering a welcoming environment for families and clients.
Overview
11
11
years of professional experience
Work History
Receptionist\Dispatch
Kuhlman Mortuary & Crematory
Krum, TX
11.2024 - 11.2025
- Greeted visitors warmly, ensuring a welcoming atmosphere for families and clients.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments and coordinated services with funeral directors and support staff.
- Maintained accurate records of client information and service details in management systems.
- Assisted families in completing necessary documentation for services, ensuring compliance with regulations.
- Organized and maintained reception area, promoting a professional environment at all times.
- Responded to emails promptly, providing vital information to clients and stakeholders consistently.
- Collaborated with team members to improve workflow processes, enhancing overall operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Receptionist\Dispatch
Howard Mortuary & Crematory
Krum, TX
08.2021 - 11.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled appointments and coordinated services with funeral directors and support staff.
- Greeted visitors warmly, ensuring a welcoming atmosphere for families and clients.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Organized and maintained reception area, promoting a professional environment at all times.
Receptionist\Cashier\Auto Insurance
Bill Utter Ford Collision Center
Corinth, TX
08.2014 - 01.2021
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments and coordinated customer service interactions effectively.
- Maintained organized reception area, ensuring professional environment for clients.
- Assisted customers with vehicle pick-up and drop-off processes, enhancing satisfaction.
- Processed customer documentation with attention to detail, ensuring accuracy and compliance.
- Collaborated with team members to streamline office operations and improve workflow efficiency.
- Provided administrative support by managing inventory of office supplies and materials.
- Utilized dealership management software to track customer information and service records efficiently.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted customers with inquiries and provided product information.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma - Office Adminstration\ Welding Cert
Sanger High School
Sanger, TX05-1979
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Schedule management
- Multi-line telephone operation
- Document management
- Professional demeanor
- Clerical support
- Calendar management
- Documentation and reporting
- Typing speed
- Service-oriented mindset
- Office management
- Multi-line telephone systems
- Performance improvement
- Bookkeeping
- Basic accounting
- Information protection
- Document control
- Mail distribution
- Office equipment operations
- Supply management
- Meeting coordination
- Project management
- Correspondence management
- Front desk operations
- Phone etiquette
- Reception desk management
Timeline
Receptionist\Dispatch
Kuhlman Mortuary & Crematory
11.2024 - 11.2025
Receptionist\Dispatch
Howard Mortuary & Crematory
08.2021 - 11.2024
Receptionist\Cashier\Auto Insurance
Bill Utter Ford Collision Center
08.2014 - 01.2021
High School Diploma - Office Adminstration\ Welding Cert
Sanger High School