Debbie Stroud
Las Vegas
Summary
Dynamic Area Manager at Rotech Healthcare with a proven track record in staff management and operations oversight. Achieved high employee retention and enhanced customer satisfaction through strategic training and relationship building. Expert in process improvement, fostering teamwork, and driving performance to exceed company goals.
Overview
22
22
years of professional experience
Work History
Area Manager
Rotech Healthcare
12.2018 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Location Center Manager
Rotech Healthcare
07.2016 - 12.2018
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Processed payroll for over 22 employees as part of sound human resources and financial management strategies.
- Improved team morale and cohesiveness by initiating regular team-building activities.
HME Site Manager
Medical Services of America
07.2014 - 07.2016
- Hired, trained, and managed employees to build a motivated and capable team
- Oversaw all day to day operations for the location, including marketing, staffing, and financial management
- Introduced collaborative processes to foster positive staff interactions; research, document and resolve all location complaints
- Counseled and coached employees; recognized stellar performers and implemented corrective actions for those needing improvement
General Manager
American Homepatient, Inc
02.2003 - 07.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Process improvement
- Customer relationship management
- Recruitment and hiring
- Territory management
- Training and coaching
- Customer relations
- Strategic planning
- Business and operations analysis
- Sales reporting
- Client relationship building
- Operations oversight
- Human resource management
Timeline
Area Manager
Rotech Healthcare
12.2018 - Current
Location Center Manager
Rotech Healthcare
07.2016 - 12.2018
HME Site Manager
Medical Services of America
07.2014 - 07.2016
General Manager
American Homepatient, Inc
02.2003 - 07.2014
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