Debbie Wilson
JCPenney
Gallup,NM
14
years of professional experience
Dynamic Salon Manager at JCPenney with a proven track record in enhancing client satisfaction and driving business growth. Expert in employee development and conflict mediation, I successfully optimized team performance and elevated service standards through effective training and strategic marketing initiatives. Committed to fostering a collaborative environment that prioritizes quality and service.
Work History
Salon Manager
14 Years 6 Months- Managed daily operations to support salon efficiency and customer satisfaction.
- Trained and assisted junior stylists in skill enhancement.
- Coordinated staff schedules to meet service demands during busy periods.
- Conducted evaluations of team performance to provide helpful feedback.
- Addressed customer issues quickly to maintain positive experiences.
- Optimized shift management and staff coverage to uphold high service standards.
- Provided coaching and mentorship to boost staff performance.
- Cultivated a workplace environment that encouraged teamwork and open communication.
- Facilitated recruitment processes to build a diverse and skilled team.
- Enhanced business visibility through marketing efforts and social media engagement.
Education
GED
Skills
Customer service
Employee development
Decision-making skills
Problem-solving skills
Client satisfaction
Salon safety and security
Training staff
Client relations
Business development
Marketing initiatives
Task delegation
Recruitment and hiring
Commitment to quality and service
Conflict mediation
Communication skills
Perform well in high-demand
fast-paced environments
Multi-task management
Microsoft office
Additional Information
Community leadership and volunteer service
- Led volunteer efforts supporting nonprofits including Big Brother Big Sister and the American Cancer Society through fundraising and community engagement activities.
- Worked with local charities to offer free haircuts for the unsheltered.
- Built positive relationships with local organizations and community partners to expand outreach efforts.
Timeline
Salon Manager
JCPenney
04.2012 - CurrentRead More
Gallup UNM
GED
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