Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Young

Gainesville

Summary

Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.

Overview

21
21
years of professional experience

Work History

Operations Manager

Michaels Arts and Crafts
Manassas, VA
05.2024 - Current
  • Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
  • Coordinated daily operations to optimize workflow efficiency across teams and departments.
  • Implemented training programs for staff to improve product knowledge and customer service skills.
  • Analyzed sales data to identify trends and inform strategic merchandising decisions.

Replenishment Team Member

Michaels Arts and Crafts
Gainesville, VA
11.2023 - 05.2024
  • Facilitated training for new managers and team members on standard operating procedures and company policies to ensure successful onboarding.
  • Set planograms accurately per Brand standards and completed

them on time

  • Supported shrink and safety programs
  • Participated in truck unloading and stocking processes

Customer Experience Manager

Michaels Arts and Crafts
Gainesville, VA
02.2021 - 11.2023
  • Led initiatives to elevate customer service standards and improve shopping experiences. Fostered a culture of accountability within the team to ensure exceptional service delivery. Championed customer satisfaction as a key performance indicator for team success.
  • Led the OMNI Channel processes
  • Assisted with Store Operations including inventory, product placement, Store In Stock Optimization, Ad set and price changes
  • Conducted cash reconciliations and bank deposits

Retail Field Merchandiser

Lawrence Merchandising
Plymouth, MN
08.2019 - 08.2022
  • Implemented strategic marketing and merchandising displays to enhance brand visibility at over 50 retail locations in Northern Virginia.
  • Cultivated strong working relationships with store management at all levels through effective communication and consistent reliability.
  • Selected as the primary merchandiser by retail accounts, demonstrating strong client relationships.

General Manager

Old Navy
Dulles, VA
04.2018 - 01.2019
  • Executed strategic sales plans to deliver profitable outcomes and meet financial objectives, resulting in $3.5 million in annual sales.
  • Trained and developed leadership team and critical talent on best practices for customer service and optimal shopping environment.
  • Promoted a supportive team atmosphere that encouraged skill development and achievement of high performance standards.
  • Analyzed customer order processes and instituted improvements to rectify deficiencies, resulting in a significant score increase within the first month.

Merchandise Manager

Macy’s
Springfield, Manassas And Dulles VA Locations
09.2006 - 10.2018
  • Cultivated engaging shopping environments by effectively managing designated areas of responsibility generating $20 million in annual sales.
  • Executed strategic omni-channel initiatives to enhance sales performance, achieving $2.5 million in the inaugural year.
  • Managed logistics processes at receiving dock and outbound stages, focusing on continuous improvement initiatives.
  • Recognized as top-performing store among 880 Macy's in 2011, demonstrating excellence in annual operations metrics.

Senior Merchandise Manager

Old Navy
Dulles, VA
10.2016 - 04.2018
  • Cultivated a high-performing team through effective hiring and development. Elevated brand associates and department managers to optimize departmental success.
  • Coordinated with business operations manager to meticulously schedule and complete operational tasks within designated timeframes.
  • Evaluated performance metrics and implemented strategic enhancements to ensure sales and margins consistently met or exceeded market averages.

Accounts Payable Manager

Hecht's Department Stores
Arlington, VA
01.2005 - 09.2006
  • Administered $250 million expense payables process, fostering strong partnerships with a network of more than 500 vendors.
  • Supervised weekly check run operations involving staff of four to execute $1.3 billion in annual payments to merchandise and expense vendors.
  • Ensured accuracy in financial reporting by completing schedules, IRS reports, financial statements, general ledger entries, bank reconciliations, and 1099-MISC tax issuance, while maintaining up-to-date W-9 files.

Education

Bachelor of Science - Fashion Merchandising

James Madison University
Harrisonburg, VA

Skills

  • Customer service
  • Coaching and mentoring
  • Hiring and training
  • Strategic planning
  • Process improvements
  • Spanish fluency
  • Financial oversight
  • Retail operations

Timeline

Operations Manager

Michaels Arts and Crafts
05.2024 - Current

Replenishment Team Member

Michaels Arts and Crafts
11.2023 - 05.2024

Customer Experience Manager

Michaels Arts and Crafts
02.2021 - 11.2023

Retail Field Merchandiser

Lawrence Merchandising
08.2019 - 08.2022

General Manager

Old Navy
04.2018 - 01.2019

Senior Merchandise Manager

Old Navy
10.2016 - 04.2018

Merchandise Manager

Macy’s
09.2006 - 10.2018

Accounts Payable Manager

Hecht's Department Stores
01.2005 - 09.2006

Bachelor of Science - Fashion Merchandising

James Madison University