DEBBIE A SCHLUETER
Bend,USA
Summary
Experienced in client relationship building and itinerary planning, with strong negotiation and problem-solving skills. Skilled in managing travel arrangements and fostering positive client interactions. Ready to leverage organizational abilities and communication skills as a Centralized Service Representative to enhance service quality and support team objectives.
Overview
54
54
years of professional experience
1
1
Certification
Work History
Travel Agent
Expedia Cruise Ship Centers
Portland, OR
05.2010 - 03.2019
- Answered travel questions from customers about destinations, pricing and flight schedules.
- Demonstrated expertise in booking flights, hotels, rental cars, cruises, tours, and other travel services.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws.
Company Owner
Wheels and Ears
Portland, OR
01.2008 - 01.2010
- Started grassroots medical transportation company using Realtors who also were a second set of ears for seniors at their medical appointments.
- The concept worked well however most seniors could not afford the service and the company was disbanded.
Principal Broker
John L Scott Real Estate
Portland, OR
11.1972 - 11.2007
- Monitored market conditions, industry trends, and legal changes in order to stay informed of the competitive landscape.
- Advised clients on property acquisitions, dispositions through review of documents, contracts.
- Developed and implemented organizational strategies to improve operational efficiency, customer service and profitability.
- Collaborated with cross-functional teams on projects requiring creative problem solving skills.
- Spearheaded initiatives designed to improve customer satisfaction ratings.
- Ensured compliance with state regulations regarding real estate activities.
- Facilitated internal training programs for staff development and career advancement opportunities.
- Assessed current market forces impacting the value of properties being sold or leased.
- Supervised a team of brokers including hiring, training and evaluating their performance.
- Established strong relationships with clients, vendors, and partners to ensure successful business transactions.
- Analyzed financial data to identify trends and create action plans for improvement.
- Managed complex projects from start to finish while meeting all deadlines within budget constraints.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Acted as intermediary in negotiations between buyers and sellers over property prices and settlement details during closing of sales.
- Compared property with similar properties that had recently sold to determine its competitive market price.
- Maintained knowledge of real estate law, local economies, financing options, and government programs.
- Advised clients on market trends and potential investments in real estate.
- Monitored fulfillment of purchase contract terms to ensure that were handled in timely manner.
- Generated lists of properties for sale, locations, descriptions, and available financing options, used computers.
- Checked work completed by loan officers, attorneys, and other professionals to ensure that it was performed properly.
- Gave buyers virtual tours of properties in which were interested, using computers.
- Sold, for fee, real estate owned by others.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Arranged for title searches of properties being sold.
- Supervised agents who handled real estate transactions.
- Arranged for financing of property purchases.
Secretary
United Airlines
San Francisco, California
06.1969 - 08.1971
- I was the secretary for three supervisors at the maintenance base. My job consisted of dictation, typing reports, scheduling meetings and taking notes at the meetings, scheduling conferences and travel arrangements and any other organizational duties I was asked to do.
Secretary
Falconer Travel
San Mateo, CA
03.1969 - 06.1969
- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Coordinated travel arrangements and itineraries for executives, optimizing schedules and logistics.
- Maintained accurate records of correspondence and documentation, enhancing retrieval efficiency.
- Assisted in the preparation of reports and presentations, supporting senior management initiatives.
Flight Attendant
American Airlines
New York, NY
04.1967 - 02.1969
- Customer service and safety of all passengers on our flight.
Stenographer
Federal Bureau of Investigation
New Orleans, Louisiana
02.1965 - 04.1967
- Took dictation and typed reports for the agents in the New Orleans branch of the FBI.
Education
Psychology
Loyola University New Orleans /September 1965-1967
New Orleans, LA, USCertification And Diploma - Secretarial and Accounting
Soule School of Business
New Orleans05-1965
Skills
- I am an extrovert and very good with people
- I am a quick study for most computer programs and scheduling software
- I am a good communi-cator and detail oriented
- Strong negotia-tion skills
- Time manage-ment
- I am very organized
- I am motivated and need to add to my retirement income
- Client relation-ship building
- Profession-alism
- Problem-solving
Certification
- Real Estate Principal Brokers License
- Real Estate License
Timeline
Travel Agent
Expedia Cruise Ship Centers
05.2010 - 03.2019
Company Owner
Wheels and Ears
01.2008 - 01.2010
Principal Broker
John L Scott Real Estate
11.1972 - 11.2007
Secretary
United Airlines
06.1969 - 08.1971
Secretary
Falconer Travel
03.1969 - 06.1969
Flight Attendant
American Airlines
04.1967 - 02.1969
Stenographer
Federal Bureau of Investigation
02.1965 - 04.1967
Psychology
Loyola University New Orleans /September 1965-1967
Certification And Diploma - Secretarial and Accounting
Soule School of Business