Deborah Ruiz
McAllen
Summary
Detail-oriented professional with a strong background in office management, customer service, and team leadership. Proven ability to streamline processes and enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
South Texas Wastewater
McAllen, TX
01.2025 - Current
- Managed office operations including scheduling, correspondence, and supply inventory.
- Coordinated meetings and maintained organized records for efficient communication.
- Implemented filing systems to enhance document retrieval and organization.
- Developed onboarding materials for new employees to streamline training processes.
- Fostered positive relationships with clients and vendors to ensure service continuity.
- Trained staff on office procedures to promote consistency and accuracy in daily tasks.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Assistant Manager
Quantum Pain & Orthopedics
McAllen, TX
09.2018 - 01.2025
- Streamlined patient scheduling processes to enhance clinic efficiency.
- Trained and mentored staff on best practices in patient care and office protocols.
- Collaborated with healthcare providers to ensure integrated treatment plans for patients.
- Managed inventory and procurement of medical supplies to reduce costs and waste.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Developed training materials for new hires, enhancing onboarding experience and retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Medical Assistant
DHR Health
Edinburg, TX
01.2017 - 01.2018
- Assisted in patient intake and data entry in electronic health records.
- Administered medications and vaccinations under physician supervision.
- Coordinated scheduling for patient appointments and follow-ups efficiently.
- Supported clinical staff with the preparation of examination rooms and equipment.
- Educated patients on treatment plans, medications, and preventive care options.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Education
Registered Medical Assistant - Medical Assistant
San Antonio College For Medical And Dental Assistants
McAllen, Tx2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Employee training
- Training and coaching
- Documentation and control
- Workflow optimization
- Team supervision
- Staff training
- Event coordination
- Meeting planning
- Database administration
- Team bonding
- Workflow planning
- Documentation expertise
- Policy and procedure modification
- Policy development
- Workforce management
- Strategic planning
- Performance improvement
- Proposal writing
- Office management software
- Teamwork and collaboration
- Team leadership
- Teamwork
- Staff development
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Certification
- Registered Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
South Texas Wastewater
01.2025 - Current
Assistant Manager
Quantum Pain & Orthopedics
09.2018 - 01.2025
Medical Assistant
DHR Health
01.2017 - 01.2018
Registered Medical Assistant - Medical Assistant
San Antonio College For Medical And Dental Assistants