Deborah Jordan
Philadelphia,PA
Summary
Accuracy-driven Payroll Administrator proficient in handling payroll needs for more than 1200+ hourly and salaried workers. Successful at analyzing and fixing issues, processing checks and funding liability accounts. Pursuing a new professional challenge and offering 8 years of experience in the field. Knowledgeable payroll leader well-versed in using ADP and Etime, maintaining timekeeping systems and performing audits. Adept at training and leading team members to improve performance, accuracy and employee morale. Strong interpersonal, communication and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Payroll Administrator
Special People In Northeast
Philadelphia, PA
01.2015 - Current
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Managed payroll for employees at 28+ different locations.
- Produced and filed payroll reports every other Wed.
- Provided information by answering employee questions about payroll-related matters.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Calculated and applied wage garnishments.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Administered and calculated withholding and deductions associated with net earnings.
- Coordinated child support deductions and distributed wage assignments.
- Followed IRS guidelines and state regulations when submitting payroll taxes.
- Determined proper handling of financial transactions and approved transactions within designated limits.
Customer Service Representative
Sb1 Federal Credit Union
Philadelphia, PA
06.2005 - 10.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
Education
High School Diploma -
St. Hubert's High School For Girls
Philadelphia, PA06.1996
Skills
- Resolving payroll problems
- Calculating deductions
- Employee training
- Reporting and documentation
- Check processing
- Direct deposit processing
- Tracking wage garnishments
Timeline
Payroll Administrator
Special People In Northeast
01.2015 - Current
Customer Service Representative
Sb1 Federal Credit Union
06.2005 - 10.2015
High School Diploma -
St. Hubert's High School For Girls
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