Debera Bernsen

• Streamlined postal operations for increased productivity through effective staff training and resource allocation.
• Managed clerks directly in mail distribution,

delivery and collection and window service activities.

• Supervised bargaining unit employees and assigns work to maximize operational efficiency. Provided training and monitors performance.
• Managed high traffic retail unit and 5 Remotely Managed Post Offices.
• Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
• Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
• Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
• Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
• Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
• Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
• Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
• Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
• Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
• Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
• Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
• Reduced wait times for customers through efficient queue management strategies during peak hours.
• Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
• Hired, trained and evaluated performance of 17 employees.
• Assisted customers in determining proper postal service to align with individual needs.
• Exercised a normal regard for the safety of self and others with a particular emphasis on ensuring employee compliance with established safety policy and procedures.

• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Verified hours worked of each employee as well as leave balances.
• Supervised city and rural delivery operations. Monitored clerks and carriers in the sorting and delivery of mail to ensure adherence to applicable service standards.
• Coordinated work operations across multiple functional areas, including retail, delivery, logistics and mail processing.
• Managed employee attend acne and reinforced attendance control policies, to ensure accurate timekeeping and adherence to Postal policies and procedures.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
• Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

• Preformed a variety of sales and customer services at the retail window such as maintaining sufficient inventory of and selling stamps, accepting and delivery packages and accountable mail. Issuing and cashing postal money orders. Accepting and responding to customer claims and inquires, providing information to the public regarding postal regulations.
• Provided sales and customer service support by greeting customers and explaining services offered to best suit their mailing needs.
• Distributed incoming mail by delivery point based on a knowledge of the distribution scheme established for the office.
• Rented PO Boxes, received payments, conducted reference checks and completed all related forms.
• Maintained appearance of retail lobby by setting up, arranging, and replenishing displays and merchandise racks. Ensured displays and selling areas, work stations and storage areas were presentable to customers.
• Completed daily cycle counts and assisted with monthly audits.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Operated postal machines, including postage meters and mail-processing machines.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
• Upsold postal services like insurance and tracking.