SaaS
DEBERA STURNS
Crowley,United
Summary
Ambitious and results-oriented Director of Operations with over 10+ years of leadership experience creating strategic alliances with analysts to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting, and resource management to reach operational objectives.
Overview
20
20
years of professional experience
6
6
Certifications
1
1
Language
Work History
Paralegal Specialist
Fort Worth , United States
05.2021 - 08.2021
- Research and provide interpretation of the disaster loan program's laws, regulations, policies, and standard operating procedures to provide guidance and support to program managers and loan officers
- Review draft loan authorizations for all loans, as required, and for cases involving non-routine conditions, facts or other circumstances
- Ensure loan application compliance with legal requirements, eligibility, capacity, and authority of the borrowers to incur debt, the validity of proposed pledge of collateral etc
- Use computer-based systems to identify if all needed loan closing documents are received and to provide necessary instructions for the proper creation of documents by others
- Address inquiries and concerns of borrowers and their authorized representatives regarding legal issues and requirements of closing and legal basis of various terms, conditions, and collateral requirements
Director Operations
KEMP AND SONS GENERAL SERVICES
Fort Worth , United States
01.2002 - 01.2020
- Negotiated 30 -70% savings on supplies via appropriate vendor and supply selections
- Supported 71 locations simultaneously using repeatable processes to leverage, scale and minimize cost/waste
- Strategically involved 100% of the account base in the development of a standardized adaptable SOPs
- Evaluated financial ramification of contracts estimating profit margins and ensuring risk avoidance
- Responsible for the organization, planning, staffing, evaluating, directing, and controlling the functions of the total EMS operations at the VA Fort Worth Outpatient Clinic
- (FWOPC), NASJRB (Carswell & TXANG)
- Maintained a total of 500,000 + square feet of space by implementing organizational, operational plans and procedures to satisfy The Joint Commission, OSHA, VA FWOPC & NASJRB goals
- Apply practical knowledge of bacteriology about infection control, environmental sanitation, and proper selection and use of antimicrobial agents to disinfect, sanitize, and sterilize equipment and surfaces.
Strategic Marketing Analyst
American Airlines
Fort Worth , TX
01.2000 - 10.2001
- Initiated market research studies and analyzed findings.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
- Analyzed third-party data and investigated new growth opportunities.
- Assessed KPIs to achieve in-depth understanding of campaign performance.
- Conducted trend forecasting and analysis.
- Executed plans and initiatives to increase efficiency.
- Increased brand awareness through targeted initiatives.
Education
MBA -
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE - undefined
TEXAS
Skills
Budgeting Operations SOPS Contracts Estimating Staffing OSHA Outpatient Infection Controlundefined
Certification
Management Coaching Employee Performance
Additional Information
- HONORS & AWARDS , Exemplary inspection record meeting and exceeding EMS Environment of care standards throughout contract tenure at VA NTX Outpatient Clinic, Fort Worth, TX and NASJRB Clinic Met JACHO (Joint Accreditation Commission of Hospital Organizations standards throughout 10 yr contract Managed a sales territory of 103 accounts generating $20 million in revenue Developed and implemented strategic sales plans that yielded double digit quarterly territory revenue increases year, over year; the highest being 50%; presented sales strategies to managers
Software
Asana
Zoho
Timeline
Paralegal Specialist
05.2021 - 08.2021
Director Operations
KEMP AND SONS GENERAL SERVICES
01.2002 - 01.2020
Strategic Marketing Analyst
American Airlines
01.2000 - 10.2001
MBA -
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE - undefined
TEXAS
Management Coaching Employee Performance
Licensed General Lines Agent
Certified Safe 5 Advanced Scrum Master
Yellow Six Sigma
Certified Business Advisor (Value Builder Certified)
OSHA Certified
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