Debora Dallinga
Deerfield Beach,FL
Summary
Driven Account Specialist at Convergent Revenue Cycle Management, adept in resolving complex billing issues and enhancing client satisfaction. Excelled in crafting persuasive appeals, and training new hires, showcasing Microsoft Office proficiency and exceptional communication skills. Demonstrates comprehensive knowledge of medical terminology and billing codes, ensuring high success rates in appeal cases. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
17
17
years of professional experience
Work History
Account Specialist
Convergent Revenue Cycle Management
09.2012 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Resolved complex billing and payment issues for accurate accounts.
- Achieved high success rates on appeal cases by closely analyzing denial reasons and crafting persuasive arguments for reconsideration.
- Developed training materials for new hires, ensuring consistent quality standards across the team.
Customer Service Representative Agent
Lincare
05.2007 - 08.2011
Lincare Inc, May 2007 to August 2011 - Delray Beach - CSR
• Described product to customers and accurately explained details and care of respiratory equipment.
• Maintained up-to-date knowledge of policies regarding payments, returns and exchanges.
• Only csr who handled cash and credit card sales processing.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education
Bachelor of Arts - Business Administration
FAU
Boca Raton, FL05.2010
Skills
- Microsoft Office proficiency
- Experience writing appeals
- Ability to read/interpret and apply contract provisions to claims adjudication
- Extensive knowledge of medical terminology, claim forms, and billing codes
- Epic proficiency and knowledge of medical database use
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Account Specialist
Convergent Revenue Cycle Management
09.2012 - Current
Customer Service Representative Agent
Lincare
05.2007 - 08.2011
Bachelor of Arts - Business Administration
FAU
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