Debora Forkins
Mentor,OH
Overview
10
10
years of professional experience
Summary
Dedicated professional skilled in multitasking and organization. Experienced in resolving customer complaints and building strong vendor relationships. Ready to contribute to improved customer experiences and operational success.
Work History
Assistant Manager
Alesci's of Shoregate
Willowick, Ohio
06.2025 - Current
- Monitored inventory levels to ensure product availability for customer needs.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed a loyal customer base through personalized interactions, increasing repeat business.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Processed vendor and supplier payments on weekly basis.
- Handled account payments and provided information regarding outstanding balances.
Food Service Worker
Alesci's of Shoregate
Willowick, Ohio
09.2016 - Current
- Prepared and served food items in compliance with health and safety regulations.
- Operated kitchen equipment efficiently, ensuring proper sanitation and maintenance.
- Assisted in inventory management.
- Trained new staff on food preparation techniques and service protocols.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
Special Education Assistant
Riverside School District
Painesville, OH
08.2023 - 08.2025
- Assisted educators in developing and implementing individualized education plans (IEPs) for students with diverse learning needs.
- Supported classroom management by reinforcing behavioral expectations and facilitating positive interactions among students.
- Provided one-on-one support to students during instructional activities, enhancing engagement and understanding of subject matter.
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Supported students'' social-emotional development through modeling appropriate behaviors and teaching self-regulation skills.
- Empowered students to advocate for their own needs by teaching self-advocacy skills within an inclusive curriculum framework.
- Developed professional relationships with school staff to contribute to strong learning community.
Education
High School Diploma -
Villa Angela-St. Joseph High School
Cleveland, OHSkills
- Customer service
- Decision-making
- Goal setting
- Operations management
- Budgeting and finance
- Multitasking and organization
- Verbal and written communication
- Computer skills
- Reliable
- Time management
- Invoice processing
Timeline
Assistant Manager
Alesci's of Shoregate
06.2025 - Current
Special Education Assistant
Riverside School District
08.2023 - 08.2025
Food Service Worker
Alesci's of Shoregate
09.2016 - Current
High School Diploma -
Villa Angela-St. Joseph High School