Debora Jordan

• Conducts reviews of clinical interactions and clinical documentation including reviews of case management records and provider treatment records
• Collects data following established procedures and analyzes findings for purposes of continuous quality improvement and for internal and external reporting
• Interacts with multiple stakeholders internally and externally
• Audits and reviews case manager and provider clinical documentation and telephone interactions against regulations, accreditation standards and contract requirements
• Reviews provider treatment records against clinical and procedural established standards
• Conducts ongoing activities which monitor established quality of care standards in participating provider network and for care managers

Collects, analyzes and prepares clinical record information for projects related to assessing efficiency, effectiveness and quality of delivery of managed care services

• Prepares monthly performance reports with assistance from Reporting and Analytics Unit
• Presents findings at provider and customer meetings as needed
• Assists in planning and implementation of activities to improve delivery of services and quality of care including development and coordination of in-service education programs for providers and care managers
• Responsible for auditing as well as validating internal audit results and/or corrective action plans.
• Counseling services extended for adults, children, families and couples
• Additional services include consultations, clinical evaluations, training seminars, court testimony related to mental health issues
• Specialties include: Trauma, critical incident stress debriefings, relationship counseling, abuse related issues, anger management, crisis intervention, Post Traumatic Stress Disorder and other mental health issues
• Critical incident stress debriefings provided for victims of disasters, and military personnel
• Specialty experience includes, military families, supervision, trauma, survivors of disasters, law enforcement, firemen and other medical professional
• Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties

• Coordinated overall plan of care for clients with mild to moderate emotional and behavioral problems
• Oversaw patient evaluation and treatment planning, and monitored patient progress, adjusting treatment plans as necessary
• Acted as liaison between patient/family and service delivery personnel to ensure patients were being effectively treated
• Served as consultant to multi-disciplinary team.
• Streamlined case management processes through diligent organization, improving efficiency within team environment
• Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals

• Provided short term solution focused counseling to military personnel and their families
• Coordinated with military command to connect with families and to assist them in accessing resources
• Assisted clients with issues involving frequent relocation, mental health issues, and communication issues
• Assisted Service Members and their families with issues throughout cycle of deployment - from leaving their loved ones and possibly living and working in harm's way to reintegrating with their community and family
• Delivered psycho-educational classes such as: reunion/reintegration, stress management, grief/loss, coping with deployment to Commands, family readiness groups, soldier readiness processing and other requesting agencies
• Utilized motivational interviewing techniques to engage and teach skills that resulted in self-improvement and resiliency of service members and their families
• Created productive network with community officials; provided immediate onsite crisis intervention for military personnel and their families after deaths, suicides and injuries related to combat.
• Provided consultation services to military leadership regarding the impact of operational decisions on family well-being, contributing to a more comprehensive understanding of the unique challenges faced by military families
• Facilitated workshops on topics such as communication skills, parenting strategies, stress reduction techniques, and conflict resolution for military families
• Participated in professional development opportunities aimed at maintaining current knowledge of best practices in the field of Military Family Life Counseling

• Conducts reviews of clinical interactions and clinical documentation including reviews of case management records and provider treatment records
• Collects data following established procedures and analyzes findings for purposes of continuous quality improvement and for internal and external reporting
• Interacts with multiple stakeholders internally and externally
• Audits and reviews case manager and provider clinical documentation and telephone interactions against regulations, accreditation standards and contract requirements
• Reviews provider treatment records against clinical and procedural established standards
• Conducts ongoing activities which monitor established quality of care standards in participating provider network and for care managers
• Collects, analyzes and prepares clinical record information for projects related to assessing efficiency, effectiveness and quality of delivery of managed care services
• Prepares monthly performance reports with assistance from Reporting and Analytics Unit
• Presents findings at provider and customer meetings as needed
• Assists in planning and implementation of activities to improve delivery of services and quality of care including development and coordination of in-service education programs for providers and care managers
• Responsible for auditing as well as validating internal audit results and/or corrective action plans.
• Counseling services were extended for adults, children, families and couples
• Critical incident stress debriefings provided for victims of disasters, and military personnel
• Specialty experience included, military families, supervision, trauma, survivors of disasters, law enforcement, firemen and other medical professionals
• Provided counseling services, Post- traumatic stress training and critical incident stress debriefings in Gulf Region through Substance Abuse and Mental Health Services Administration (SAMHSA).
• Improved overall clinic functioning by creating standardized processes and procedures for daily operations
• Implemented new policies and educated staff on changes
• Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes

• Developed service/treatment plans and conducted individual and group counseling
• Responsibilities included risk assessment, crisis intervention, clinical case management services and evaluating treatment effectiveness
• Assessed and managed at-risk behavior
• Maintained relations with community officials such as law enforcement, probation and parole office and other resources
• Member of Hostage Negotiation team and Critical Incident Stress Debriefing Team.
• Designed engaging psychoeducational workshops aimed at increasing community awareness of mental health issues
• Enhanced patient recovery by implementing individualized psychosocial rehabilitation plans