Debora O’Shanna
Des Plaines,IL
Summary
Dynamic Patient Service Representative with extensive experience at Advocate Health, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Adept at utilizing EPIC and IDX systems to streamline billing procedures, ensuring efficient service delivery and positive patient experiences.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Advocate Health
Des Plaines, IL
10.2020 - Current
- Guided patients through insurance benefits and billing procedures, enhancing understanding and satisfaction.
- Verified insurance information, collected payments, and scheduled appointments.
- Addressed patient inquiries and resolved issues, ensuring positive patient experiences.
- Welcomed patients upon arrival and coordinated their direction to appropriate areas for efficient service.
Patient Service Representative
AMG OB/Gyn Parkside
Park Ridge, USA
06.2015 - 10.2020
- Answered phones, scheduled appointments, resolved patient issues, confirmed appointments, and routed calls to appropriate staff
- Maintained and mailed appointment reminder cards to ensure patient attendance
- Procured office supplies to maintain inventory levels
- Reconciling cash drawer monthly
- Volunteered for various tasks to support team efforts
Salesperson – Cosmetics Department
Nordstrom
Skokie, USA
08.2013 - 05.2015
- Honed customer service skills and achieved success as a salesperson.
- Cultivated strong relationships with customers to enhance shopping experiences.
- Provided personalized product recommendations based on customer preferences.
- Managed inventory levels to ensure product availability for customers.
Stock Clerk – Cosmetics Department
Nordstrom
Skokie, USA
08.2012 - 01.2013
- Delivered stock to cosmetic counters and processed all damages.
Web Fulfillment Team
Nordstrom
Skokie, USA
08.2011 - 01.2012
- Fulfilled web orders accurately and organized for timely delivery
Education
Science & Business Classes -
Oakton Community College
Des Plaines, Illinois01-2005
Accounting & Business Classes -
Harper College
Palatine, Illinois01-1987
Skills
- Patient scheduling
- Insurance verification
- Billing procedures
- Payment collection
- EPIC
- IDX
- Excel
- Microsoft Word
- Customer service
- Problem solving
- Attention to detail
- Time management
- Communication skills
Timeline
Patient Service Representative
Advocate Health
10.2020 - Current
Patient Service Representative
AMG OB/Gyn Parkside
06.2015 - 10.2020
Salesperson – Cosmetics Department
Nordstrom
08.2013 - 05.2015
Stock Clerk – Cosmetics Department
Nordstrom
08.2012 - 01.2013
Web Fulfillment Team
Nordstrom
08.2011 - 01.2012
Science & Business Classes -
Oakton Community College
Accounting & Business Classes -
Harper College