
Dedicated customer service representative with expertise in data entry, compliance, and attention to detail. Proven ability to manage high volumes of transactions while maintaining confidentiality and exceeding performance targets.
Manage high volumes of electronic transactions and inquires under strict daily key performance indicators (KPIs), consistently exceeding production and accuracy targets.
Handle highly confidential account records in strict accordance with data security compliance measures.
Utilize digital communication platforms (Microsoft Teams, Outlook) to maintain productivity and workflow transparency in a remote setting
Healthcare, Home Care & Social Services Roles/ Combined 14 years of experience.
Various Nursing Homes, DSS Programs, Home Care Agencies, and Private Care Settings.
2003 - 2024 (Completed Part-Time Concurrent with Full Time Career)
Department of Social Services (DSS) Support Programs/ 2003 - 2024
Various Licensed Home Care Agencies & Private Duty Care/ 2003 - 2024
Skilled Nursing & Long-Term Care Facilities/ 2005 - 2019:
Reviewed, updated, and logged patient clinical documentation daily within Electronic Health Record (EHR) systems with 100% data integrity.
Maintained strict compliance with HIPPA regulations while handling sensitive patient charts, physician orders, and clinical data across facility and home environments.
Developed a strong, practical mastery of medical terminology, anatomy, physiology, and chronic disease processes through direct long-term clinical exposure.
Interacted extensively with case managers, nursing staff, and administrative personnel to ensure precise patient documentation and continuity of care.
Executed and enforced complex federal housing regulations, ensuring 100% compliance with HUD Section 8 and Section 236 guidelines across all property operations and tenant files.
Conducted meticulous data auditing, income verifications, and rent calculation metrics, passing strict state and federal quality control reviews.
Navigated specialized property management databases to log high-volume transactions, manage waitlists, and track compliance records with high accuracy.
Resolved tenant discrepancies and administrative financial issues independently using structured analytical problem-solving and clear communication.