Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Debora Stanton

Crystal Falls

Summary

Dedicated customer service representative with expertise in data entry, compliance, and attention to detail. Proven ability to manage high volumes of transactions while maintaining confidentiality and exceeding performance targets.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

Global Response
Michigan
04.2022 - Current

Manage high volumes of electronic transactions and inquires under strict daily key performance indicators (KPIs), consistently exceeding production and accuracy targets.

Handle highly confidential account records in strict accordance with data security compliance measures.

Utilize digital communication platforms (Microsoft Teams, Outlook) to maintain productivity and workflow transparency in a remote setting

Clinical & Social Services Experience

Various Nursing Homes, DSS Programs, Home Care Agencies, and Private Care Settings
Michigan
2003 - 2024

Healthcare, Home Care & Social Services Roles/ Combined 14 years of experience.

Various Nursing Homes, DSS Programs, Home Care Agencies, and Private Care Settings.

2003 - 2024 (Completed Part-Time Concurrent with Full Time Career)

Department of Social Services (DSS) Support Programs/ 2003 - 2024

Various Licensed Home Care Agencies & Private Duty Care/ 2003 - 2024

Skilled Nursing & Long-Term Care Facilities/ 2005 - 2019:

Reviewed, updated, and logged patient clinical documentation daily within Electronic Health Record (EHR) systems with 100% data integrity.

Maintained strict compliance with HIPPA regulations while handling sensitive patient charts, physician orders, and clinical data across facility and home environments.

Developed a strong, practical mastery of medical terminology, anatomy, physiology, and chronic disease processes through direct long-term clinical exposure.

Interacted extensively with case managers, nursing staff, and administrative personnel to ensure precise patient documentation and continuity of care.

HUD Property Manager

EnDen Management
Grand Rapids, MI
1980 - 2001

Executed and enforced complex federal housing regulations, ensuring 100% compliance with HUD Section 8 and Section 236 guidelines across all property operations and tenant files.

Conducted meticulous data auditing, income verifications, and rent calculation metrics, passing strict state and federal quality control reviews.

Navigated specialized property management databases to log high-volume transactions, manage waitlists, and track compliance records with high accuracy.

Resolved tenant discrepancies and administrative financial issues independently using structured analytical problem-solving and clear communication.

Education

High School Diploma -

Bay College
Iron Mountain, MI

Hillsdale Medical Care Facility
Hillsdale, MI
2003

High School Diploma -

Spencer Sharples High School
Holland, OH
06-1976

High School Diploma -

Jackson Community College
Jackson, MI

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Global Response
04.2022 - Current

Clinical & Social Services Experience

Various Nursing Homes, DSS Programs, Home Care Agencies, and Private Care Settings
2003 - 2024

HUD Property Manager

EnDen Management
1980 - 2001

High School Diploma -

Bay College

Hillsdale Medical Care Facility

High School Diploma -

Spencer Sharples High School

High School Diploma -

Jackson Community College
Debora Stanton