Deborah Aguirre
Goodyear,AZ
Summary
Dynamic Dispatcher with proven expertise at Cox Communications, excelling in customer service and conflict resolution. Demonstrated ability to enhance dispatch efficiency through innovative software solutions, while maintaining high call metrics. Adept at training new hires and fostering teamwork, ensuring a collaborative environment that drives success in high-pressure situations.
Overview
30
30
years of professional experience
Work History
Dispatcher
Cox Communications
04.1995 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Sales Associate
Autozone
10.2022 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Paralegal Certificate - Associates And Paralegal
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Customer relationship management
- Maintaining call metrics
- Work order management
- Dispatching field personnel
- Closing tickets
- Incident reporting
- Conflict resolution
- Verifying coverage
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Equipment management
- Emergency protocols
- Processing orders
- Software proficiency
- Call handling
- Driver communication interface
- Work order generation
- Training new hires
- Critical thinker
- Delivery support
- Workflow prioritization
- Multitasking Abilities
- Effective communications
- Organizational skills
- Microsoft office
- Teamwork and collaboration
- Relationship building
- Service requests
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Autozone
10.2022 - 05.2025
Dispatcher
Cox Communications
04.1995 - Current
Paralegal Certificate - Associates And Paralegal
Maricopa Community Colleges, Phoenix College