Summary
Overview
Work History
Education
Skills
Accomplishments Professional Strengths And Community
Education Workshops And Training
References
Timeline
Generic

DEBORAH A. SMITH

Omaha,Nebraska

Summary

Dynamic customer service professional with extensive experience at PayPal, excelling in problem-solving and effective communication. Proven track record in enhancing customer satisfaction and training staff. Skilled in point-of-sale systems and conflict resolution, consistently delivering results that exceed expectations and foster team collaboration.

Overview

21
21
years of professional experience

Work History

Cashier

Walmart
La Vista, NE
07.2023 - 03.2025
  • Greeted customers promptly and assisted in locating store items.
  • Answered inquiries regarding store policies and provided relevant information.
  • Processed sales transactions to minimize customer wait times.
  • Maintained organized aisles and register area by overseeing sanitation procedures.
  • Conducted price checks for special orders or discounts as requested.
  • Arranged and replenished merchandise displays to ensure appealing store appearance.
  • Promoted add-on sales using suggestive selling techniques to enhance revenue.
  • Completed daily recovery tasks to maintain cleanliness and productivity.

Custodian

MILLARD PUBLIC SCHOOLS
01.2014 - 11.2022
  • Worked three days a week at Millard South High School as a substitute on the evening shift.
  • Cleaned classroom areas; vacuumed, mopped and dust mopped floors.
  • Dusted high places and removed trash.
  • Washed and straightened desks.
  • Moved furniture; cleaned public areas.
  • Cleaned auditoriums and cafeteria; cleaned and moved tables and tables.
  • Completed all designated responsibilities.

Customer Solutions Agent

PAYPAL
01.2005 - 01.2013
  • Took care of customers and ensured the best possible customer service.
  • Answered any questions on issues of their PayPal accounts.
  • Addressed credit card issues and password problems.
  • Escalated phone calls to various departments within PayPal corporation.
  • Called customers to ensure customers we solved the problems and created solutions.
  • Ensured outstanding customer satisfaction.

Assistant Manager

HY-VEE FOOD STORE
01.2004 - 01.2005
  • Organized the Front-End operations; assisted customers with their shopping and purchasing needs.
  • Took care of customers' concerns and complaints.
  • Trained, motivated, provided support for and managed 20 employees.
  • Prepared nightly reports via computer.
  • Closed the system down nightly; reopened the next day.
  • Counted the safe and drawers.
  • Suggested changes in operation of money handling by employees and in following Federal and Hy-Vee guidelines.
  • Worked directly on a computer.
  • Caught several customers short-changing and trying to pass stolen checks; communicated with Omaha Police Department concerning problems.

Education

Associate of Arts - Psychology

Bellevue University
Bellevue, Nebraska
05-2028

Associates Degree - Criminal Justice

Metropolitan Community College
Omaha, Nebraska

Diploma -

Shape American High School
Shape, Belgium

Skills

  • Case management and client engagement
  • Effective communication
  • Team collaboration
  • Point-of-sale systems
  • Problem solving
  • Daily reporting
  • Order processing
  • Staff training
  • Customer service excellence
  • Conflict resolution

Accomplishments Professional Strengths And Community

  • Adaptable; various experiences make me multi-talented - very good listener and welcome new and challenging opportunities
  • During tenure at The State of Nebraska - saved several lives - caring professional who helps people; have a good work ethic
  • Plan, develop and follow through with appropriate, workable procedures in busy environments; like to help companies and people
  • Quick learner and fast thinker; Internet knowledge; familiar with Word and Excel computer programs - eager to learn new methods
  • Volunteer for the Women vs. Violence; also volunteer with the State of Nebraska - PAT Team; assisted people with emergent needs
  • Worked with various shelters to assist abused women and children - provide community service and enjoy assisting diverse people
  • Lived in Europe 14 years including residing in Belgium and France; learned European cultures/traditions; minimal French language

Education Workshops And Training

  • Associates Degree, Criminal Justice, Metropolitan Community College, Omaha, NE, 3.5 average
  • Training Academy for Corrections Officer, State of Nebraska, Completed the Jail Standards at the Police Academy, Grand Island, NE
  • Basic Management and Labor Control Training, McDonald's and Burger King, Certified in ServSafe
  • Bellevue University, Various college courses attended and completed, Bellevue, NE
  • CSO Seminar, Central States Indemnity Insurance, Extensive training while working in the Department of Corrections
  • Diploma, Shape American High School, Shape, Belgium

References

References available upon request.

Timeline

Cashier

Walmart
07.2023 - 03.2025

Custodian

MILLARD PUBLIC SCHOOLS
01.2014 - 11.2022

Customer Solutions Agent

PAYPAL
01.2005 - 01.2013

Assistant Manager

HY-VEE FOOD STORE
01.2004 - 01.2005

Associate of Arts - Psychology

Bellevue University

Associates Degree - Criminal Justice

Metropolitan Community College

Diploma -

Shape American High School

Similar Profiles

CREATE PROFILE
DEBORAH A. SMITH