Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Deborah Ballesteros

O'Fallon,MO

Summary

Dynamic Customer Service Representative with extensive experience at American Auto Repair, recognized for enhancing customer satisfaction through active listening and critical thinking. Proven ability to train staff and build rapport, ensuring effective communication and resolution of inquiries. Skilled in data entry and appointment scheduling, contributing to streamlined operations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Qulicom
St. Charles, Mo
05.2017 - 10.2017
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

American Auto Repair
Saint Charles, MO
05.2017 - 10.2017
  • Assisted customers with inquiries and concerns, ensuring satisfactory resolutions.
  • Processed service orders and maintained accurate records in the customer management system.
  • Collaborated with technicians to communicate service updates and address customer needs promptly.
  • Provided product knowledge to customers, enhancing their understanding of services offered.

Customer Service Representative

Reliant Repair Protection
St. Charles, Mo
06.2010 - 07.2016
  • Trained new staff on customer service protocols and best practices for effectiv
  • e communication.
  • Assisted customers with inquiries and concerns, ensuring satisfactory resolutions.

Education

High School Diploma -

Hazelwood Central
Hazelwood, MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Professional telephone demeanor
  • Follow-up skills
  • Appointment scheduling
  • Team development
  • Staff training
  • Building rapport

Timeline

Customer Service Representative

Qulicom
05.2017 - 10.2017

Customer Service Representative

American Auto Repair
05.2017 - 10.2017

Customer Service Representative

Reliant Repair Protection
06.2010 - 07.2016

High School Diploma -

Hazelwood Central
Deborah Ballesteros