Deborah Banse
Anchorage,AK
Summary
Proven track record in ramp service and customer satisfaction, demonstrated through efficient aircraft marshalling and exceptional interpersonal skills at Alaska Airlines. Excelled in safety procedures and heavy lifting, ensuring timely loading for over 13 daily flights. Skilled in team training and collaboration, significantly enhancing operational efficiency and passenger experience. Personable individual fluent in both Samoan and English.
Overview
5
5
years of professional experience
Work History
Ramp Service Agent
Alaska Airlines
03.2022 - Current
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 13 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Conducted training for newly hired employees.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Access Ambassador
BAC Transportation
03.2021 - 07.2021
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assist Passengers with disabilities to desired destinations within the ANC Airport.
- Retrieve wheelchairs from different areas of the ANC Airport and placing them where they belong.
- Assisted team with operational policies and procedures to drive services.
Sales Associate
Old Navy
11.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Member
McDonald's Restaurant
04.2019 - 11.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Psychology
Clackamas Community College
Oregon City, OR06.2026
High School Diploma -
Dimond High School
Anchorage, AK05.2020
Skills
- Ramp service
- Aircraft Marshalling
- Loading and unloading
- Marshaling aircraft
- Heavy Lifting
- Baggage tag checks
- Safety Procedures
- Pushback and towing
Languages
Samoan
Native or Bilingual
Timeline
Ramp Service Agent
Alaska Airlines
03.2022 - Current
Access Ambassador
BAC Transportation
03.2021 - 07.2021
Sales Associate
Old Navy
11.2019 - 01.2020
Crew Member
McDonald's Restaurant
04.2019 - 11.2019
Psychology
Clackamas Community College
High School Diploma -
Dimond High School
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