Deborah Barreca

Enhanced patient and colleague experiences in all practice aspects over two decades.

• Greeted patients and visitors warmly upon arrival at medical facility.
• Managed efficient patient check-in and check-out processes.
• Scheduled appointments utilizing electronic health record systems.
• Verified insurance information and collected co-pays accurately.
• Answered phone calls, addressing inquiries with professionalism.
• Assisted with administrative tasks to support smooth office operations.

Maintained cleanliness and organization of therapy equipment and treatment areas.

• Supported administrative tasks, including scheduling appointments and managing records.
• Obtained prior authorizations from insurance companies and collected outstanding balances.
• Filled Whirpools, prepared cryocuff, and provided moist heat directly to the patient per the Physical Therapists orders

• Collaborated with production teams to align client specifications with operational capabilities.
• Assisted in preparing client presentations and proposals for new projects.
• Developed strong relationships with clients through regular contact and follow-up communication.
• Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
• Prepared invoices for each transaction accurately according to contractual agreements.

• Managed customer service team to ensure high-quality support delivery.
• Developed training materials for new call center staff members.
• Oversaw daily operations to maintain efficient call handling processes.
• Implemented feedback systems to improve customer satisfaction levels.
• Resolved escalated customer issues with effective problem-solving techniques.
• Modeled high-quality customer service to team of professionals employees.