Deborah Bikoy
Fort Washington,MD
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Frankie’s Kitchen and Cocktail Bar
Alexandria, VA
03.2024 - 02.2025
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
MaryLou’s
Ft. Washington, MD
05.2024 - 09.2024
- Processed payments accurately using POS systems, ensuring swift transactions.
- Contributed to team goals by supporting colleagues during peak service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Kitchen Savages
Southeast, DC
01.2024 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Milk & Honey Restaurant
Suitland, MD
01.2022 - 09.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed tables efficiently, maintaining cleanliness and organization throughout shifts.
- Assisted in training new servers on menu items and restaurant procedures.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Demonstrated adaptability by managing high-volume dining periods effectively.
Lead Hostess/Server
Hook & Reel Seafood
Greenbelt, MD
09.2019 - 12.2021
- Supervised daily operations of front-of-house staff to ensure exceptional guest experiences.
- Managed reservation systems and seating arrangements to optimize dining flow and efficiency.
- Trained new team members on hospitality standards and service protocols.
- Collaborated with kitchen staff to coordinate timely food delivery and address guest inquiries.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Lead Hostess
Succotash National Harbor
Oxon Hill, MD
07.2016 - 08.2018
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored new host staff on company standards and service protocols.
- Coordinated reservations and managed waitlists using OpenTable system for optimal seating efficiency.
- Collaborated with kitchen and serving staff to streamline communication and enhance service flow.
Server
Redstone American Grill
Oxon Hill, MD
03.2015 - 08.2016
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bowie State University
Bowie, MDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
Timeline
Server
MaryLou’s
05.2024 - 09.2024
Server
Frankie’s Kitchen and Cocktail Bar
03.2024 - 02.2025
Server
Kitchen Savages
01.2024 - 04.2024
Server
Milk & Honey Restaurant
01.2022 - 09.2023
Lead Hostess/Server
Hook & Reel Seafood
09.2019 - 12.2021
Lead Hostess
Succotash National Harbor
07.2016 - 08.2018
Server
Redstone American Grill
03.2015 - 08.2016
Bowie State University