Deborah Blanton
Dallas,TX
Summary
Dynamic HR professional with extensive experience at Texas Health Resources, adept in onboarding management and enhancing employee engagement through effective communication. Excelled in implementing efficient background check processes and mentoring new hires, showcasing strong organizational and interpersonal skills. Proven track record in leveraging PeopleSoft and Microsoft Office Suite to streamline HR operations.
Overview
37
37
years of professional experience
Work History
ONBOARDING NAVIGATOR
Texas Health Resources
Dallas, TX
09.2014 - Current
- Function as initial employment contact for new hires, guiding them through onboarding and orientation.
- Handle inquiries from new hires, providing solutions and assistance.
- Coordinates new hire drug screens and conducts background checks for new employees. Escalates criminal hits through the Background committee process.
- Safeguards sensitive information while engaging with employees.
- Respond to first level questions from employees and new hires on all HR topics through email, phone, and as owner of HR Department email.
- Implemented process to separate background checks and compliance (certifications/licensures) from other preboarding tasks for better efficiency. Having 1 person focus on background checks/licensures and another working on other preboarding tasks has made my department better.
- Have worked on various project teams to improve processes and employee interaction.
- Maintain electronic files in Onbase
- Run reports for various departments upon request
- Acts as a mentor for coworkers and those at other entities
SR HR Representative
Texas Health Resources
Dallas, TX
07.2011 - 09.2014
- Efficiently processed employee transactions such as new hires, status changes, wage adjustments, evaluations, and transfers in PeopleSoft.
- Generated additional reports to address specific business needs.
- Established personnel file system for incoming employees.
- Provided accurate and timely HR-related information to employees, including physicians, mid-level providers, and administrators.
- Managed consistent oversight of general inbox correspondence within HR department.
- Participate in relief rotation for Corporate Department Receptionist as necessary
- Assist HR Director with various special projects as needed
- Maintain office and copier supplies staying within allotted budget
- Conducted background checks and ensured completion of government forms.
Human Resources Assistant
City of Dallas
Dallas, TX
10.2003 - 07.2011
- Streamlined payroll procedures within the Dallas Fire Department by overseeing all functions and promptly tackling queries.
- Managed HRIS entries for various personnel actions such as hires, terminations, and promotions.
- Guide new employees through employee benefit eligibility review process.
- Verified completeness, accuracy, reasonability and timeliness of personnel payroll data submitted by the Dallas Fire Department.
- Manage filing systems through establishing, updating, purging, and indexing.
- Oversaw payroll adjustments for Dallas Fire Department staff to ensure payment accuracy.
- Facilitated dialogue across employee levels to address issues effectively.
- Conducted orientation sessions for new uniformed employees of Dallas Fire Department.
- Reviewed college transcripts for determining qualification standards for Education Incentive Pay.
- Generated specialized reports to ensure accurate employee payment.
- Use E-Verify system to confirm work eligibility
City of Dallas
Dallas, TX
06.2000 - 10.2003
- Assisted in preparing, calculating, and processing timely sworn payroll system adjustments.
- Verified Payroll Input Transaction Register, Exception Payroll Register, and Payroll and Leave Register.
- Responsible for notification of salary overpayments
- Responsible for data entry of sworn exceptional payroll reports
- Responsible for preparation of injury worksheets
- Responsible for entering data into the Personnel and Payroll Management System
- Gathered information and documents related to subpoenas, interrogatories, lawsuits, and Open Records requests.
- Addressed inquiries about salary, deductions, benefits, leave, and payroll items verbally and in writing.
- Daily completion of Workers' Compensation forms and input of injury reports into software interfacing with the insurance company.
Customer Service Supervisor
AT&T Wireless Services
Dallas, TX
05.1993 - 05.1999
- Took incoming calls from wireless customers in various states around the U.S
- And helped with issues related to customer billing, rate plans, cellular coverage, upgrading equipment, equipment problems, wireless features, etc
- These issues involved a mixture of customer service, sales, troubleshooting, research, and problem-solving skills
- Acted in a supervisor capacity over this period of time which included dealing with a lot of escalated issues as well as training and coaching other employees and providing performance feedback when necessary
Supervisor
Metagram America
Dallas, TX
09.1988 - 05.1993
- Managed call intake and transcribed alphanumeric pager messages nationwide.
- Managed onboarding processes by monitoring attendance and performance of new hires.
- Supervised team operations effectively.
- Provided mentorship to boost new hire performance.
- Provided leadership, direction, and training to staff members on proper operating procedures.
- Analyzed data from various reports to identify areas of improvement in operations processes.
- Assessed employee performance regularly and provided feedback to enhance productivity levels.
Education
High School Diploma -
Skyline High
Dallas, TX06-1986
Skills
- Computer skills
- Supervisory skills
- Training skills
- Lawson Payroll system
- PeopleSoft Payroll system
- E-Verify system
- Tracker I-9
- PeopleFluent
- GroupOne
- First Advantage Background Check
- Onbase
- Organizational skills
- Time management
- HR compliance
- Communication skills
- Customer service
- Employee training
- Onboarding process
- Data entry
- Confidentiality maintenance
- Onboarding management
- Effective communication
- Microsoft Office Suite
- Background checks
Awards
Customer Service Award, 01/01/08, City of Dallas
Timeline
ONBOARDING NAVIGATOR
Texas Health Resources
09.2014 - Current
SR HR Representative
Texas Health Resources
07.2011 - 09.2014
Human Resources Assistant
City of Dallas
10.2003 - 07.2011
City of Dallas
06.2000 - 10.2003
Customer Service Supervisor
AT&T Wireless Services
05.1993 - 05.1999
Supervisor
Metagram America
09.1988 - 05.1993
High School Diploma -
Skyline High
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